• We are seeking a detail-oriented and analytical Contracts Administrator to join our dynamic team. This role is responsible for managing the complete contract lifecycle from quote to cash, ensuring compliance, and driving process improvements. The ideal candidate will serve as a key liaison between sales, legal, and finance teams while maintaining high standards of accuracy and efficiency in contract management
• Manage and prioritize Approvals, Closing, and Help Chat queues
• Provide backup support for Trials, Cases, and Auto Renewals queues as needed
• Own assigned escalations and ensure timely resolution
• Support JIRA ticket management in collaboration with Business Technology team
• Execute quote-to-cash (Q2C) processes and ensure accurate data entry into Salesforce (SFDC)
• Review and approve quotes for accuracy and compliance with company policies
• Assess signed DocuSign documents for opportunity closure and provisioning requirements
• Build and customize quotes & contracts based on sales team specifications
• Address sales representatives’ contract and provisioning concerns with strategic recommendations
• Monitor compliance with company policies and industry regulations
• Identify and assess contract-related risks
• Ensure all contract terms align with legal and business requirements
• Collaborate effectively with Contracts team members, Sales, Legal, and Finance departments
• Analyze and resolve internal stakeholder requests independently and professionally
• Provide expert guidance on contract management best practices
• Support team audits and compliance initiatives
• Identify opportunities for process improvement and provide actionable insights
• Build, own, and maintain Salesforce reports with custom conditions
• Generate analytical reports to support business decision-making
• Contribute to developing and implementing contract management best practices
• Ensure effective resource utilization and flag system errors/bugs through ServiceNow
• Train new hires and facilitate knowledge transfer within the team
• Create and maintain training documentation and materials for internal use
• Provide ongoing training and guidance on contract management best practices
• Support ad hoc projects as assigned

Benefits

• Benefits for the Best You - We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being
• Base Pay - We attract and retain the best talent with competitive compensation that aligns with industry benchmarks and merit programs yearly for promotions and salary increases based on performance, time in role, and position to market
• Bonus - When you crush it, we like to celebrate! Bonuses are awarded annually in connection with company and individual performance
• Equity - We offer each employee a generous equity award in the form of RSUs, so they can directly feel the results and success of their hard work
• Vacation & Time Off - We know everyone’s needs are different so we offer flexible paid time off plans including an unlimited vacation option for many employees
• Hybrid Working Model - We offer flexible hybrid remote working models to promote equity, employee wellness, and work life balance

• Excellent written and verbal communication skills
• Familiarity with quote-to-cash (Q2C) or Deal Desk related processes
• Experience with DocuSign and contract management systems
• Detail-oriented with strong organizational abilities
• Previous experience in training and documentation development
• Strong analytical and problem-solving skills
• Proficiency in Salesforce (SFDC) with report building capabilities
• Experience with JIRA and ServiceNow ticketing systems
• Bachelor’s degree in Business Administration or related field
• 5+ years of experience in contract administration, sales operations, or related role
• Experience in process improvement initiatives
• Proficiency in Microsoft Office Suite
• Ability to work independently and manage multiple priorities