Technical Success Manager Youtrust
Electronic signature and digital trust platform for modern businesses.
Permanent
Paris, Barcelona
Occasional remote
49K to 59K € a year
You'll be part of
Paris, Barcelona
210 employees
SaaS / Cloud Services
Average age: 33
Founded in 2013
60%
40%
Yousign is a leading European SaaS player in the e-signature space, mainly active in France, Germany, and Italy. Having anticipated the shift towards paperless long before any European competitors, Yousign helps thousands of sales, purchasing, HR, legal, IT teams to digitalise and automate their contract processes.
Yousign seeks to support SMBs of various sectors through its easy-to-use electronic signature application. It also features a powerful API that is easy to integrate and facilitates adoption by smaller companies. The e-signature company aims to expand its product further up the value chain into document automation, approval management, and additional workflows.
Founded in 2013 by Luc Pallavidino and Antoine Louiset, Yousign has more than 10 000 customers, 3M+ monthly signers, 180+ employees, growing at a x2.5 rate YoY, making it the most performing e-signature scale-up in Europe.
After a successful seed round in 2019 with eFounders, one of the best SaaS seed investors in Europe, the company closed a $35M Series A round in 2021, led by Lead Edge Capital, a tier-1 US based growth investment firm (Algolia, Blablacar, Asana, TransferWise, Toast, …) to support its ambition of becoming the dominant European player in its category.
You'll be working on
About Youtrust
Founded in 2013, Youtrust is a European digital trust platform. It enables document, identity and business analysis and verification, compliance checks, and electronic signature.
Compliant with the strictest European regulations, including the eIDAS regulation, and ISO/IEC 27001 certified, Youtrust guarantees the security, integrity and traceability of digital transactions, while giving businesses full control over their data.
With more than 35,000 customers and 1 million users across Europe, Youtrust brings together the entire digital trust chain in a flexible, easily integrable API, enabling AI Agents, SaaS software and SMEs/mid-sized companies to secure their regulatory processes.
As a B Corp certified company, Youtrust is committed to combining technological innovation, compliance with European standards and positive impact, putting security and transparency at the service of businesses.
Your Role
You join the Technical Success team, a team of 7 within Customer Solutions. You own our low-touch customer portfolio and you are the main technical contact for these customers. Working with Account Managers, you make sure customers adopt Youtrust and get real value from it, so they stay and grow with us. You work closely with Support, Presales, Sales and Product.
Your Responsibilities
Own the low-touch portfolio: drive adoption and customer value, and secure customer retention.
Act as the main technical contact for your customers. Understand their users, tech stack, business practices and operating environment, and tailor technical solutions to them.
Work with your Account Manager and share accountability for the growth, retention and satisfaction of your portfolio.
Use product usage data to spot customers at risk or ready to grow, and act at the right moment.
Apply the low-touch playbook across your portfolio and help improve it.
Flag upsell and expansion opportunities to Sales with clear context.
Share technical feedback and recurring issues with Product and Support.
Your Profile
You have experience in Customer Success or Account Management in B2B SaaS, and you have managed a customer portfolio.
You are comfortable with APIs and technical integrations. You can read API documentation and guide a customer's developer through an integration.
You use data and CRM or CS tools to decide where to spend your time.
You have run actions that reach many customers at once, and you check whether they work.
You use AI tools every day and you like finding new ways to work with them.
You explain technical topics simply, in writing and by phone.
You are organised and proactive, and you enjoy working with other teams.
You speak French at native level and English fluently. Spanish is a plus.
Knowledge of e-signature or eIDAS is a plus.
You are happy to work from one of our offices 3 to 4 days a week.
Recruitment Process
Interview with Laure Desplat from our Talent team (30 min)
Interview with Amélie Klug, Hiring Manager (45 to 60 min)
Business case with Benjamin and Charlotte (1h)
Interview with Alban, CEO (30 min)
Team meeting with two members of the Technical Success team (45 min)
Why join Youtrust now?
A mission that matters in a world challenged by AI-driven fraud
A vision built on integrity
A European & sovereign platform
A certified B Corp
The golden age of Youtrust
France Benefits
Salary: €44,000 to €53,000 base salary, plus €5,000 to €6,000 variable
BSPCE
Meal vouchers (Swile): €10.50/day, 50% covered by Youtrust
Health insurance (Alan): 50% covered by Youtrust
Life & disability insurance: 100% employer-covered
Wellbeing: Axomove (4 physio sessions) and Moka.care (6 therapy/coaching sessions)
Transportation: 50% reimbursement for public transport for hybrid workers
Leeto: Access to numerous employee discounts
Time off: 10 RTT days/year, plus menstrual leave, parenthood benefits, seniority days
1 volunteering day/year, learning & development budget, and more
We're looking for
Teamwork
Interviewing
Training and development
Benefits
Key figures
In short
Founding year
2013
Employees
210
Average age
33
Gender
40%
60%
