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Head of Customer Success @ VC backed company – XAnge

XAnge

Head of Customer Success @ VC backed company

Join XAnge, a VC-backed company, as the Head of Customer Success. In this dynamic and innovative role, you will lead and develop teams, take initiative, and learn from your mistakes. If you have a diverse background and are passionate about customer success, submit your profile to the XAnge Startup Success Team.

Suggested summary by Welcome to the Jungle

Permanent contract

Paris

No remote work

Salary: Not specified

Experience: > 10 years

Key missions

Développer et mettre en œuvre des stratégies pour améliorer la satisfaction et la fidélisation des clients.

Diriger et encadrer une équipe de gestionnaires de la réussite client, en veillant à ce qu'ils atteignent leurs objectifs.

Collaborer avec d'autres départements pour s'assurer que les besoins des clients sont pris en compte dans le développement des produits.

24 days ago

XAnge

Interested in this job?

Questions and answers about the job

The position

Job description

Are you looking for a position as Customer Success Manager or Key Account Manager?

Preferred experience

It’s hard to summarize all skills and expertises asked by our portfolio’s startups and we have to say that most of them value talents with diverse backgrounds.

But, if you describe yourself as a person who:

wants to evolve in a dynamic and innovative environment,
is not afraid to “do” and take initiatives,
knows how to develop teams and train them towards common objectives,
stays humble and learn from their mistakes …

Don’t hesitate to submit your profile to XAnge Startup Success Team.

Recruitment process

Please fill this form directly (not using Welcome to the jungle application system)

Want to know more?

Découvrez Pauline, Head of Startup Success

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The company

XAnge

Finance

22 employees

Founded in 2004

Average age: 38 years old

Revenue: 14M€

Employee turnover: 10%

46%

54%

Who are they?

XAnge is a leading European VC firm based in Paris and Munich. XAnge invests in innovative technology companies operating in healthtech, enterprise data, fintech, Saas & deeptech. Among our portfolio can be mentioned: Odoo (ERP Software), Believe Digital (entertainment) or Ledger (cryptocurrencies).

Within XAnge, the Startup Success Team designs programs and resources to help Founders or Key executives in their daily challenges, such as recruiting for highly technical and key positions.

Joining XAnge’s network means getting access to +300 open positions located throughout France and abroad! (Toulouse, Bordeaux, Rennes, New York, Ibiza etc.). For more information, all our offers are published in real time here.

Why should you apply via XAnge?

Get access to a pool of growing and high-potential scale-ups in Europe: Most of our startups get +100% growth every year, 4 of them are in the Next40 and 1 in FT120.
Be the first to know about opportunities: As investors, we are the first to know when key executive roles are opening such as Head of growth and marketing, Chief Marketing Officer, Marketing Manager, Head of Inbound Marketing, etc., and work alongside our C-levels to identify the ideal profiles.
Get access to off-market opportunities: With + 300 open positions in France and abroad, we can share with our pool of talents off-market opportunities that are not available anywhere else.

Commitments

B Corp

The workplace

5 Rue Feydeau, 75002 Paris, France

The pros

Psst... We have a lot to tell you about the perks we offer to our employees.

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