• We are looking for an IT Service Manager to help lead IT Servicing at Workwize
• IT Servicing is everything we do to get devices ready for our clients’ employees (enrollment), and to safely wipe and decommission them when they come back
• You will join as a peer to our current IT Servicing manager and share ownership of the team
• In your first months, the focus is on fixing the biggest pain points and handling escalations, so that most cases run smoothly without a manager stepping in
• Over time, you will also help make IT Servicing part of what we sell, and support our sales team in winning new clients
• Escalations
• Own and solve escalations around enrollment (Apple Business Manager / DEP, Windows Autopilot) and wiping or decommissioning (Blancco, Cambrionix)
• Be the point of contact for enterprise clients when something goes wrong, and keep them updated in a clear and simple way
• Find the root cause of repeat issues, so the same problem does not come back
• Process and tooling
• Improve our IT Servicing processes, tools and visibility across internal systems, warehouse workflows and suppliers
• Improve integrations with clients and Apple to make enrollment smoother
• Build and maintain playbooks, exception handling and the sign-off process for custom configurations
• Commercial
• Work with Sales and Customer Success to bring IT Servicing into the sales process
• Join prospect conversations to understand how they handle IT servicing today, and show where Workwize can help

Benefits

• Dynamic Work Place: Work flexibly with hybrid and remote options, plus the ability to work from anywhere for up to four weeks each year.
• Diverse, Global Team: Collaborate with a diverse team across cultures, unified by English, and anchored by our Amsterdam headquarters.
• Heart of Amsterdam: Enjoy the centrally located headquarters in Amsterdam with scenic views of the iconic canals.
• Monthly Team Events: Connect and celebrate with regular team events, meet-ups, and milestone celebrations in Amsterdam..
• Time to Recharge: Take advantage of vacation policies tailored to your region, ensuring work-life balance wherever you are.
• Home Office Budget: Receive a MacBook and a home office budget to ensure you’re set up for success anywhere.

• Experience in technical IT operations, device or MDM management, or IT service delivery
• Experience with device wipe or data erasure tools, such as Blancco
• Experience with ticketing tools such as Zendesk or Pylon, and Linear or similar for engineering tickets
• Experience working directly with clients, including handling escalations
• Hands-on experience with Apple Business Manager / DEP and Windows Autopilot. Experience with Kandji, Jamf, Intune or a similar MDM
• Excellent English, written and spoken
• You know how to prioritise. You fix what matters most first, instead of trying to fix everything at once
• You respond quickly and keep people updated
• You explain technical problems in simple words, without going into too much detail
• You fix the process, not just the ticket
• You are comfortable with unclear situations and you take ownership
• You stay calm when a client is under pressure
• You have worked at a managed service provider (MSP)
• You have supported sales or pre-sales conversations
• You have worked at a scale-up or B2B service company
• You have worked at Apple or Microsoft on device enrollment or deployment, for example on Apple Business Manager or Autopilot / Intune