Dedicated Technical Account Specialist – Spanish Market WIFIRST
Opérateur télécom spécialisé en connectivité WiFi pour professionnels.
Permanent
Madrid
Occasional remote
34K to 36K € a year
> 2 years
3 years of study
Skills we're looking for
Observation skills
Continuous improvement
Crisis management
Relationship building
Collaboration and teamwork
+2
You'll be part of
350 employees
IT / Digital
Electronique / Télécommunications
Average age: 34
Founded in 2002
Revenue: 100M€
Wifirst est un opérateur télécom spécialisé dans la connectivité WiFi pour les professionnels (B2B).
Wifirst connecte les hôtels, les campings, les résidences étudiantes, les bases de défense, les bureaux de poste et tous les établissements qui souhaitent offrir à leurs clients ou résidents une connexion internet sécurisée et performante !
La particularité de Wifirst est sa maîtrise totale de la chaîne de valeur : les produits et services sont pensés en interne par les cerveaux 🧠 R&D et marketing, puis commercialisés par ses commerciaux talentueux 💬.
Les interfaces sont conçues par l’UX UI et codées par ses développeurs 👾 front et back end, ils gèrent aussi toute l’intelligence réseaux de Wifirst.
Les auditeurs 👷♂️ se déplacent partout en Europe pour expertiser les sites de nos clients avant que les “déployeurs” ne procèdent au déploiement et paf… ça fait du WiFi.
Les équipes expérience client et exploitation veillent enfin à ce que tout fonctionne 👍 en toutes circonstances !
You'll be working on
Wifirst is looking for its next Dedicated Technical Account Specialist – Spanish Market! Are you passionate about driving the customer experience for our key accounts?
Wifirst, a telecom operator that simplifies connectivity for professionals, is seeking a Dedicated Technical Account Specialist, primarily responsible for leading the relationship and technical support for our key account clients in Spain.
If you are enthusiastic about customer care, possess a strong sense of service, and have an affinity for the telecommunications industry, this role is for you!
Your Responsibilities:
Ensuring availability and acting as a Single Point of Contact (SPOC): You will be the designated and preferred technical point of contact for VIP stakeholders of our Spain-based clients. You will ensure a guaranteed presence and direct accessibility from 8:00 AM to 8:00 PM, Monday to Friday, bypassing and optimizing the traditional Tier 1 support channel.
Managing End-to-End operations and escalations: You will own and lead the personalized, rigorous, and continuous follow-up of every major event (maintenance, incidents, deployments). In times of crisis, you will take immediate command, coordinating internal technical teams and providing real-time updates to the client with full visibility until complete resolution and post-incident analysis.
Deploying a proactive and preventive approach: You won’t just fix issues; you will anticipate them. You will closely monitor performance indicators (KPIs), detect alerts, and intervene preventively at any sign of deviation to avert business impacts or service disruptions.
Ensuring service continuity within the team: Embedded within a dedicated team of 3 French-speaking experts, you will share technical knowledge of client files to fully master account histories, ensuring smooth handovers and zero wait times.
Building a trusted client relationship: You will cultivate strong relationships with strategic clients for whom connectivity is the lifeblood of their business. You will understand their challenges, know their infrastructure, and act as their dedicated internal expert within Wifirst. You will prepare technical tracking components for contractual steering committees led by Account Managers or designated sales representatives.
Driving continuous improvement and solutions: You will contribute to flow optimization and process evolution by bringing your on-the-ground vision and operational expertise to the table.
We're looking for
Experience : Ideally, you bring a successful initial experience in the B2B telecommunications sector, technical support, or operational account management.
Languages : Native Spanish and fluent English (essential). You possess absolute fluency, both written and spoken, to interact daily with the Spanish market. Proficiency in English is required for coordination with our internal teams. French and Italian are a plus.
Customer Orientation and Rigor : Customer satisfaction and operational excellence are your top priorities. You are an active listener, highly reactive, solution-oriented, and recognized for your sharp sense of service.
Analytical Skills and Team Spirit : You possess strong analytical capabilities that allow you to monitor performance indicators and quickly diagnose deviations. You enjoy working in a collaborative team structure and value transparent knowledge sharing.
Why join Wifirst?
A dynamic sector: You will grow at the heart of a rapidly expanding market, driven by innovation and new technologies.
Exciting challenges: You will work on diverse and stimulating projects with prestigious international clients.
A strong company culture: You will join a close-knit team where team spirit and a collaborative, friendly atmosphere are key.
Growth prospects: We support your professional development and offer genuine career opportunities.
How we hire
- Interviews with the Spanish Team Management and the Customer Experience Directorate, including technical tests.
If you see yourself in this profile and want to give your career a new international boost, join the Wifirst adventure!
Key figures
In short
Founding year
2002
Employees
350
Average age
34
Annual revenue
100M€
Professional Equality Index
92
