Connected Service Operations Field Engineer

Job summary
Permanent contract
London
Salary: Not specified
Experience: > 3 years
Skills & expertise
Teamwork
Technology literacy
Basic
Excel
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Wavenet
Wavenet

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Questions and answers about the job

The position

Job description

  • Install and Innovate – Visiting customer sites to set up voice and data services, ensuring seamless connectivity
  • Troubleshoot Like a Pro – Resolving issues with hands-on support after initial triage by our Service Operations team
  • Configure and Customise – Bringing hardware to life by configuring it to meet specific customer requirements
  • Be the Link – Acting as the go-to expert in customer comms rooms, offering smart hands support for our wider engineering initiatives

Benefits

  • Hybrid working
  • Electric car scheme
  • 25 days’ holiday: 28 days after three years of service
  • Referral bonus
  • Employee assistance programme
  • Cycle-to-work scheme
  • Company pension scheme
  • Enhanced maternity and paternity pay
  • Benefits platform: With exclusive discounts and offers
  • Living wage employer

Preferred experience

  • Team Player Spirit – A collaborative mindset with the ability to work effectively as part of a team
  • Tech-Savvy Know-How – Strong computer literacy to excel in a digital-first world
  • Customer Service Excellence – A proven ability to create positive, memorable experiences for customers
  • Foundations in Networking – A solid understanding of basic networking concepts to get you off to a great start
  • If you’re enthusiastic, driven, and ready to make an impact, we’d love to hear from you. Let’s achieve great things together!

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