Senior Account Manager (Customer Success)

Job summary
Permanent contract
United States of America
Fully-remote
Salary: $115K to 160K
Experience: > 5 years
Skills & expertise
Project management
Presentation skills
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Vetcove
Vetcove

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Questions and answers about the job

The position

Job description

  • As a Senior Account Manager on Vetcove’s B2B accounts team, you’ll own relationships with one or more of our largest brand partners. These are leading animal health pharmaceutical, nutraceutical, diagnostic laboratory and prescription diet companies that keep our furry (and scaly) friends at peak health. They rely on Vetcove for a seamless, technology-enabled supply chain that gets America’s veterinarians the products they need to treat their patients
  • Our partners also advertise and run campaigns on Vetcove, using our ecommerce technology, cash back campaigns, real-time loyalty measurement, visual analytics and sales enablement tools. You’ll be their main point of contact and make sure they get the most out of all of it. You’ll get to know each partner’s product portfolio and competitive position. Then you’ll work with our Data Scientists to shape campaign strategy, report on results and recommend what to do next. You’ll also train new stakeholders inside these large organizations and introduce partners to our newest tools, so the relationship grows deeper and opens new opportunities over time
  • Act as the main point of contact for your partners’ day-to-day communication and account oversight
  • Leverage data to build strategic media plans and proposals
  • Project manage strategy implementation and campaign execution so every requirement and deadline is met
  • Generate and analyze campaign reporting, and turn it into clear insights and recommendations that improve performance
  • Lead business reviews and strategic check-ins virtually and on-site, to show the value partners get from Vetcove
  • Build clear, compelling presentations that show results and recommendations
  • Set meeting agendas, send follow-ups with next steps, and keep internal and external stakeholders on track
  • Onboard new partners, train new and existing stakeholders on best practices, and address gaps before they become problems
  • Gather partner feedback and share it with our product team
  • Build long-term relationships so partners see Vetcove as a key part of their strategy

Benefits

  • Open Vacation Policy
  • Stock Options & Benefits
  • Medical, Dental, and Vision Insurance
  • 401K Matching

Preferred experience

  • Experience gathering and documenting client requirements and communicating them to internal teams
  • 7+ years of account management experience
  • A talent for building concise, well-designed decks
  • A desire to learn and help define an emerging function at a fast-growing startup
  • Strong analytical skills and comfort working with campaign data
  • Exceptional writing, speaking, and presentation skills
  • Experience creating client-facing reports and business reviews with actionable insights
  • Bachelor’s degree
  • A highly organized, proactive approach and excellent process management

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