IT Operations Engineer (full remote position) Valiantys Group

Valiantys is looking for a IT Operations Engineer in a full remote position.

If you are looking for a rewarding opportunity within a forward-thinking international tech company, come join our energetic and driven support team.

You will provide technical support & advise our international customers on their use of Atlassian tools (JIRA, Confluence, BitBucket, Bamboo, HipChat, etc.) and Atlassian ecosystem add-ons.

- You will be responsible for managing service requests and incidents.

- You will be the clients' first contact point, advising them through the situation and proposing clear and simple solutions to answer to their requests within the defined SLA.

- You will feed and improve our documentation through your ongoing experience with the customers.

You will work as part of a team to report on support activities and strive for continuous improvement in this domain.  

Part of your everyday tasks will be to:

- Ensure Atlassian tools advanced configuration (modify screens, assign permissions on Jira workflows...)

- Create Confluence page templates, manage spaces and user groups, configure security rules...

- Configure Tomcat and Apache HTTPD servers

- Manage AWS servers migration

- Set up certificates (SSL...)

- Analyze logs

- Write Groovy scripts

What you need to be successful

You've studied computer science and have at least two years of experience in customer technical support.

You speak English and French fluently.

You have strong knowledge of databases (MySQL, Oracle, SQL Server, etc.).

You feel at home with system administration and have already written scripts under Linux. You have experience with Cloud platforms e.g. AWS.

You are craving a dynamic work environment where you'll have a large amount of autonomy and responsibilities.

You are a great listener and have a real sense of the end result. You know that providing great customer satisfaction on a human level is what will make a difference !

Ideally you have already worked with Atlassian tools and are comfortable with the ecosystem. Otherwise you are a curious and fast learner !

Previous work experience in an international context is appreciated.

Why you should apply? 

People are our biggest asset and we work hard to make sure Valiantys is not only a great place to work but also provides a platform for you to grow.

Ownership. You will have a very strong influence on the Talent Acquisition strategy and will have ownership of your territory

Training. We provide the time and budget to help you grow.

Flexibility. We understand life is about balance and we provide flexibility and support to help you achieve your life goals.

Salary & benefits: We reward our people well for their hard work plus we have an excellent benefits package.

- Generous lunch vouchers

- Free Comprehensive mutual health insurance

- Annual profit sharing

- Home- Office Program

- International work environment and a multicultural team

- Games, free coffee, tea and fresh fruits because we care about your health!

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