Permanent
San Francisco
A few days home
140K to 160K $ a year
> 5 years
Skills we're looking for
Project management
Communication skills
Figma
You'll be part of
1454 employees
Finance
Our take
Most credit cards don't encourage the owner to pay down their debt. The longer it takes to pay off the balance, the more money lenders are set to make. Upgrade is an online lender and card issuer doing things differently. The company offers personal loans and credit cards, but with a fixed instalment structure and a set number of equal payments. This ensures the balance reduces every month. The company believes this model reduces default rates, as borrowers are forced to pay down rather than maintain their debt, and it encourages a greater commitment to repay the balance. Further, by combining the ease of a Visa card with the fixed payments and decreased rates of a personal loan, Upgrade sets itself apart from competitors. In 2021, Upgrade launched its mobile banking and debit card to onboard new customers and increase loyalty. The fixed-rate nature of the company's cards is expected to be of use to customers in future years in an environment of rising rates. Off the back of impressive growth milestones in 2025, the company raised $165 million in Series G funding, raising its valuation to $7.3 billion, a comfortable position for a future IPO.
You'll be working on
- We’re looking for new team members who get excited about designing and delivering new and better products
- Come join us and help build a better financial future for millions of people
- Growth is where Upgrade turns its mission into new customer relationships, and we’re looking for a Senior Product Designer to join our amazing team of designers, product managers, marketers, and engineers
- Reporting to the VP of Design, you will work on Upgrade’s newest products, including Boost Money™, BoostCash™, our mobile banking products, as well as new AI initiatives
- This is high-impact work, where thoughtful design directly helps customers move in the right direction with their money
- As a Senior Product Designer, you’ll play a central role in how customers discover us, sign up, and come back, from a first BoostCash™ advance to a switched direct deposit and that first cash-back reward
- You’ll work on projects like onboarding and eligibility, offer presentation, subscription conversion, direct deposit switching, and the end-to-end experience of an AI agent that takes care of the tedious work for the customer
- As a team, we’ll measure ourselves by activation, conversion, and retention, and earn those numbers by continuously improving the experience on the customer’s behalf
- This role is perfect for someone who thrives on ownership, moves fast, and wants to see their work make a positive impact on our customers’ finances
- Own product design for Boost Money™, BoostCash™, our mobile banking products, as well as new AI initiatives
- Partner with Product, Marketing, Engineering, and Legal teams to turn vision concepts into actionable flows, prototypes, and polished experiences that ship to customers
- Ship, test, and iterate on design work that grows activation, conversion, and retention, and with them our base of funded, active customers
- Make eligibility, fees, and repayment clear the first time. Our best-performing designs are the ones customers don’t have to call support about
- Manage several projects at once across product lines and keep stakeholders aligned
- Contribute to and maintain the Upgrade Design System, ensuring consistency, quality, and efficiency across Upgrade’s platform of products and services
- Mentor junior designers on Figma best practices, AI and automation, and strengthen our design team, process and culture
Benefits
- Stock option plan
- 100% paid coverage of medical, dental and vision insurance
- Flexible PTO
- Paid parental leave
- Health & wellness initiatives
- Opportunities for professional growth and development
We're looking for
- Experience in fintech or another regulated consumer space; comfortable designing where legal, compliance, and privacy reviews shape the customer experience
- Eager to work in person in our San Francisco office two days a week
- Excels in an agile environment with many stakeholders, with a bias for action, collaboration, and doing the right thing
- Strong case studies on shipped work that demonstrate business impact as an individual contributor
- 6+ years of experience in product design with a consumer mobile focus, and a track record of owning the user experience end to end, from strategy to production, in collaboration with Product, Marketing, and Engineering
- Self-directed, detail-oriented, and comfortable managing multiple projects at once
- AI is already part of your process: your portfolio includes at least one project where AI and automation changed how you designed, organized, or collaborated with stakeholders on your work
- Bonus: Experience with cash advance, subscription, banking, credit, or AI-assisted consumer experiences
- Polished communication skills: you explain rationale clearly and bring a principled point of view to discussions about design and the customer experience
- Expert Figma skills with experience mentoring junior designers on best practices