Senior Product Designer (Toast Retail) Toast
Point of sale and management system for restaurants.
Permanent
Remote: Not specified
Salary: Not specified
> 5 years
Communication skills
Empathy
Prototyping
UX design
Mentoring
+4
You'll be part of
Ireland
5700 employees
Software
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet. Toast offers restaurant-grade hardware and cloud-based, customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs from having to invest in a range of technologies. Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
You'll be working on
- Lead design for your product area: Take your area from early discovery through shipped UI, set its design direction and quality bar, and connect each workflow to the broader Toast Retail vision. Help shape what the team builds, not only how it looks
- Prototype with AI: Use AI prototyping tools such as Replit, Magic Patterns, or Claude to build working, interactive prototypes with realistic data, so ideas can be tested with customers and engineers before the team commits to them. Use AI across the rest of your practice too, from synthesizing research to exploring concepts, validating outputs carefully and modeling responsible, secure use of AI for the team
- Design AI-first workflows: Identify where AI can materially reduce customer effort, such as importing and cleaning up a store’s existing item data, enriching items with brands, images, and attributes, and guiding new retailers through setup. Design just as carefully for when it is unsure: how customers review low-confidence results, correct mistakes, and come to trust the system
- Engage directly with customers: Research with retailers, and with the onboarding and support teams who help them go live, to understand where setup breaks down, and translate those insights into design direction and testable ideas
- Make complex data feel simple: Turn large catalogs, imports, bulk edits, and errors into experiences that are clear, forgiving, and fast, on desktop and in the hand
- Collaborate early and often: Partner closely with product managers and engineers in Dublin and the U.S., sharing work early, communicating design rationale clearly, and helping the team make good decisions quickly
- Raise the bar for the team: Deliver pixel-perfect UI, apply and extend the Toast design system with good judgment, mentor other designers, and contribute to the quality and practices of the wider Retail design team
- You will be a central collaborator within a cross-functional team of designers, product managers, and engineers, designing sophisticated, retail-native capabilities such as:
- Onboarding for new retailers, from first data import to a store that is ready to sell
- AI-assisted setup, including agents that import, clean up, and enrich a store’s item data
- Bulk item creation, editing, and correction at the scale of tens of thousands of products
- Retail item details such as brand, pack and unit, tax, deposit and age rules, images, and category-specific attributes, like a wine’s vintage and region
- Tools that help Toast’s onboarding teams set up and support retailers
- Reusable setup and interaction patterns that make Toast feel built for retail across products
Benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
We're looking for
- Design Systems: Familiarity with corporate design systems, knowing how to apply them appropriately, and the judgment to push beyond them when innovation requires it
- Core UX/UI Expertise: Solid understanding of UX principles and best practices for both web and native mobile applications, along with a strong grasp of platform-specific UX and UI patterns
- User Empathy: A strong ability to understand and empathize with users, designing digital experiences that delight and create a sense of accomplishment, especially within stressful or monotonous workflows
- Experience & Leadership (5+ years): Demonstrated ability to lead design for a complex product area end to end, craft compelling visual experiences, and connect this work to a broader product vision. You have shipped work that measurably changed customer or business outcomes, and you have influenced product direction, not only executed it
- Collaboration & Communication: Strong communication skills, a proactive mindset for sharing work early and often, the ability to present work and rationale persuasively to senior leaders, and the ability to build trusting relationships across functions and regions
- AI-Native Practice: AI is part of how you work every day, not an occasional experiment. You use tools like Claude, Replit, or Magic Patterns to research, explore, and prototype, and you can build working prototypes to test ideas with customers and engineers. Crucially, you can tell valuable AI integration from mere hype, in your own process and in the product
- Autonomy & Initiative: Ability to navigate ambiguous, undefined problem spaces, frame the right problem, and initiate work by efficiently gathering the information needed to begin, and to keep moving when key partners are in another time zone
- Customer Engagement: Willingness to engage directly with customers to gather feedback and generate ideas for advancing product features
- Feedback & Mentorship: Able to take feedback constructively and pivot quickly when necessary, and to give clear, generous feedback that helps other designers grow
- Design Tool Proficiency: Proficient in design software (preferably Figma), including maintaining clean files and delivering pixel-perfect final UI designs for handoff when needed (to a developer or an AI prototyping tool)
- Experience designing data-heavy operational or B2B software, such as onboarding, data import, product information management, or point-of-sale tools
- Experience designing AI or machine-learning features that include human review, confidence, or correction
- Design system experience (including creation and maintenance)
- Experience contributing directly to a production codebase alongside engineers, for example opening pull requests for UI/UX changes
- Prior experience in a startup environment or on zero-to-one projects