Sales Operations Manager
Job summary
Permanent contract
London
Salary: Not specified
Experience: > 3 years
Skills & expertise
Problem-solving skills
Tableau
Actively
Excel
Power BI
Questions and answers about the job
The position
Job description
- The Sales Operations Manager supports Reuters Professional’s commercial teams (The Insurer, Digital, and Events) as a hands-on operations partner, enabling sales performance through data-driven insights, process improvement, and systems excellence
- You’ll work directly with the Senior Manager, Sales Operations and commercial leadership to streamline workflows, remove seller blockers, maintain CRM hygiene, and provide real-time visibility on sales performance
- This is a fast-paced role for an action-oriented problem solver who connects operational dots, thinks critically about business impact, and actively drives sales velocity and revenue growth
- Drive continuous process improvement across the end-to-end sales lifecycle, removing friction, eliminating seller blockers, and working closely with campaign managers and ad operations to ensure smooth post-sale handoffs and consistent adherence to sales processes
- Own business requirements for Salesforce and order management system enhancements, specifying needs, supporting user acceptance testing, managing change rollouts, and delivering training to drive adoption and user proficiency
- Develop and maintain dashboards, reports, and forecasting tools using Salesforce and BI platforms that provide sellers and leadership with reliable visibility of KPIs, pipeline health, and risks; use data to deliver actionable operational insights
- Enforce data governance and pipeline discipline through CRM data enrichment, cleanup, and quality monitoring; proactively identify and correct data gaps that impact forecasting accuracy, reporting reliability, and sales team productivity
- Partner cross-functionally with Finance, Customer Operations, Marketing, and Product to prioritize operational improvements, manage multiple concurrent projects, and translate business requirements into practical solutions with minimal guidance
Preferred experience
- 3+ years of Sales Operations, Business Operations, or Commercial Support experience in B2B media, publishing, data intelligence, or SaaS
- Experience managing and improving processes and projects; ability to handle multiple priorities, deliver with limited guidance, and think critically about how operations affect sales performance and revenue
- Proven skills in reporting and visualization tools (Power BI, Tableau, or advanced Excel); ability to analyze data and present performance metrics clearly and simply
- Solid working knowledge of Salesforce with exposure to order management/ERP systems; experience documenting system requirements and supporting testing for system enhancements
- Strong understanding of the sales lifecycle and how it connects to finance, customer operations, marketing, and campaign delivery
- Action-oriented problem solver with strong collaborative communication skills, ability to build relationships across teams and locations, and proven capability to explain complex systems clearly
- Experience with AI and automation tools to streamline operational workflows and simplify work for sellers
- Exposure to forecasting processes and sales planning methodologies
- Experience with B2B SaaS or media industry commercial operations (advertising sales, events, subscriptions)
- Demonstrated ability to work effectively with senior stakeholders and influence change across distributed or matrixed teams
Recruitment process
- End Date: November 1, 2026