Campaign Operations Manager (EMEA, 12 Month Contract)

Job summary
Fixed-term / Temporary
London
Salary: £57K to 63K
Experience: > 3 years
Skills & expertise
Attention to detail
Continuous improvement
Communication skills
Team building
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Strava
Strava

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Questions and answers about the job

The position

Job description

  • We’re looking for a Campaign Operations Manager to join Strava for Business on a 12-month maternity cover contract, owning the delivery of sponsored campaigns across EMEA
  • You’ll be accountable for every campaign you run from signed contract to partner recap: multi-format, multi-stakeholder, and on time
  • You’ll work with Account Managers as your commercial counterpart, and lead the delivery work with Copywriting, Localisation and external contractors where necessary
  • When something is at risk, you decide what to do about it and bring people along, rather than waiting to be told
  • Own delivery end to end: Take the signed contract and own the campaign through launch, live and wrap-up across every format in the deal, including challenges and additional promotion. You’re the single point of accountability for scope, timeline and quality
  • Plan and run the build: Turn the contract into a delivery plan. Set up campaigns in our internal tools, brief copy, creative and localisation, and manage contractors and internal teams to deadlines
  • Quality gate: Run pre-launch QA on copy, assets and targeting against the contract. Nothing goes live that you haven’t signed off
  • Manage performance in flight: Monitor live delivery, spot risks early, and make or recommend the call: optimise, reallocate or escalate. Take the partner-facing recommendation to AMs rather than just flagging a problem
  • Close the loop with Account Managers: Close the loop with Account Managers: Support renewal conversations with effective and convincing activation recaps
  • Manage and coach external contractors: Work with external contractors to enable efficient delivery across timezones
  • Make the machine better: Fix the process, templates and documentation as you go. You’ll be working in a function that’s still being shaped, so you have room to change how we deliver

Benefits

  • 100% company paid benefits for employees and families
  • Flexible paid time off
  • $2,000 annual professional development stipend
  • Paid time off for volunteering
  • 401(k) plan - with company matching
  • $1000 annual gear stipend
  • $500 annual gym or coaching reimbursement
  • On-site fitness rooms with showers, lockers, and towel service
  • Weekly team workouts – including remote employees
  • Safe and secure bike storage on-site
  • Weekly all hands meetings
  • Employee resource groups
  • Anti-racism nonprofit company matching program
  • Free lunch on Wednesdays on-site
  • Regular team happy hours
  • Team offsites and company retreats
  • Cell phone reimbursement
  • Generous industry discounts on gear and activities
  • Race entries to events we sponsor
  • Snacks and stocked kitchens on-site
  • Strava gear
  • Stock options

Preferred experience

  • Exceptional attention to detail without losing sight of the outcome
  • Track record of owning delivery across multiple concurrent campaigns, partners and stakeholders, and hitting dates
  • Comfortable with processes still evolving, and wants to improve them
  • 4–6 years running multi-channel or multi-format campaigns end to end, in sponsorship, partnerships, media, agency or platform environments
  • Strong judgement under pressure. You know when to fix it, when to escalate and when to push back
  • Confident partner-facing communicator, comfortable presenting results and managing expectations

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