About Stoïk

Stoïk protects European SMEs and mid-sized companies against cyber risk. Founded in 2021, Stoïk is a cyber insurer that combines cyber insurance with our own security tools, managed services and an in-house incident response team (CERT), so we support companies before, during and after an attack. Our CERT sees first-hand which attacks cost companies money, and that shapes the prevention we build.

Our ambition: become the CISO of Europe.

• 15,000+ companies protected across 7 European markets
• 2,000+ broker partners
• 300+ incidents handled by our CERT every month
• 200+ people, backed by €70m+ from a16z, Alven and Munich Re

The team

• Reports to: the VP Insurance, directly
• Works closely with: the Underwriting department, the Product Development team, our CERT and other teams across Stoïk
• Current team: 3 claims handlers across 3 countries

What you'll do

As Head of Claims - Europe, you will lead our cyber claims function across Europe, for all segments we operate in, up to companies with €1bn in revenue. You will lead a team of claims professionals and handle the most complex losses yourself, from first notification through to settlement.

• Location: based in one of our offices in Barcelona, Madrid, Paris, Munich or Brussels

Lead the team

• Manage and develop a team of cyber claims handlers across our European markets.
• Oversee the team's claims through every stage of adjustment, setting standards for quality, speed and consistency.
• Run performance reviews, coaching and training, and shape the team's strategy and structure as we grow.

Handle complex claims

• Handle a personal portfolio of the largest and most complex cyber claims, across all segments.
• Analyse policy wordings and take coverage positions on complex or disputed claims.
• Lead settlement negotiations with insureds, brokers, co-insurers and reinsurers.
• Appoint and manage loss adjusters, forensic experts and external counsel, and challenge their findings.
• Build and manage our panel of incident response providers and external experts, monitoring their quality, speed and cost.
• Calculate and validate quantum, including business interruption, incident response costs and third-party liability.
• Set and review reserves, and approve payments within your authority.

Work across Stoïk

• Work closely with our in-house CERT on incident response and on lessons learned from claims.
• Share claims trends and wording issues with underwriting and product teams to improve our risk selection and policies.
• Report, update and present on claims developments, large losses and portfolio trends to internal and external stakeholders, including senior management, reinsurers and brokers.
• Take part in audits and support broker relationships.
• Present at internal meetings and external events, and support underwriters in broker and client meetings.

What we're looking for

Experience

• At least 5 years managing upper-middle-market and large corporate claims across Europe or internationally, in-house at an insurer, at a law firm or as a loss adjuster.
• Proven experience interpreting policy wordings, leading settlements, working with loss adjusters and calculating quantum.
• Proven cyber claims experience is required; experience in other commercial lines (D&O, PI, FI, property) is a plus.
• Experience leading or mentoring claims professionals.
• Working knowledge of the regulatory framework around cyber incidents, including GDPR breach notification and NIS2 / DORA requirements for larger clients.

Background and languages

• A legal background (law degree or legal practice).
• Fluent English, plus fluency in at least one other European language, ideally French, Spanish or German. Any additional language is a plus.

How you work

• A team player who builds trust with colleagues, brokers and partners.
• Strong organisational skills, able to run a demanding portfolio and a team at the same time.
• Pragmatic and decisive: you make the right call quickly, and you own it.
• Accountable for your results and your team's.
• A confident presenter, at ease with senior management, brokers and industry audiences.

What we offer

• A senior leadership role shaping cyber claims at one of Europe's fastest-growing cyber insurers.
• Direct access to our in-house CERT and claims data, and the tools to use them.
• A senior, autonomous team that values ownership and clear decisions.
• A competitive salary and benefits package. We share the pay range with candidates before the first interview.
• Full working flexibility with the willingness to meet at the office on a regular basis.
• Regular travel across Europe to meet brokers, insureds, our local teams, and to attend industry events.