• The Solution Sales Manager will oversee market success of ServiceNow’s Identity Management products
• These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information
• The Solution Sales Manager supports the strategy and solution win for specialty solution areas depending on engagement model
• Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
• Provide input to AE during the account planning process based on territory strategy and recommendation
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
• Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes

Benefits

• Generous family leave
• Matched donations
• Annual learning stipends
• Flexible PTO
• Competitive retirement plan
• Paid volunteer time

• Understanding of business sales processes
• Travel required: 30-50%
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Experience as an AE, or in alternative sales/ customer service role
• 7+ years knowledge on return on investment of specialty solutions area to lead solution win