Product Design Lead (Canada) Proof Technology

• We’re looking for a Senior Product Designer to take on challenging product and service workflows, with a primary focus on the onboarding workflows that power legal document delivery
• Delivering documents in the real world comes with inevitable edge cases and complications. An action in the field ripples through our internal systems and what a law firm sees. For example, if a process server finds a recipient has moved, the law firm needs clarity, internal teams need to resolve the exception, and the delivery workflow changes
• Designing here means understanding those connections and deciding whether the right intervention is software, a process shift, automation, or all three
• You’ll report directly to the Director of Design on a small, high-leverage team, partnering with Product, Engineering, and Operations leadership to frame ambiguous problems, explore tradeoffs, and shape direction before solutions are locked in
• You’ll have meaningful autonomy to frame problems, choose the right approach, and drive work forward, with close cross-functional partnership, not a prescribed playbook
• Own complex workflows end-to-end: Aid in framing problems, navigate ripple effects across operations, servers, and customers, and drive through to delivery
• Prototype to learn: Build prototypes at the right fidelity to test assumptions, make ideas tangible, and help teams make clear decisions early
• Work with the hood open: Share unfinished work early, invite critique, and partner with Product, Engineering, and operations while problems are still malleable
• Design whole systems, not just screens: Create coherent workflows, interfaces, information architecture, and states across digital tools and operational processes
• Contribute to the practice: Create and improve interaction patterns and language within your work that help Operations specialists, process servers, and law firms move through the product without having to re-learn it. Share what you learn and work alongside other designers to strengthen craft and service thinking
• Part of the work here is strengthening how we build context, shifting toward an everyday habit, not a scheduled research phase. Rather than wait for complete briefs, we dig into the mechanics of the service by shadowing Operations specialists, listening to law-firm calls, talking with process servers, and asking questions until we have a solid understanding. From there, we move fluidly between sketching, prototyping, and writing clear recommendations to help teams make confident decisions while the problem is still open

Benefits

• Full time, hourly position
• Medical, dental, vision, and disability insurance and 401K available
• Flexible Time Off and Holidays
• Fully Remote - ideally within the location of market you manage
• Phone and Internet monthly stipend
• Equipment provided