Solutions Consultant (d/f/m) - Existing Business, DACH Personio

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our team of 1,500 Personios is building user-friendly products that delight our 15,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

The Role: How you'll make an impact at Personio

This role is open within our Munich office.

Bring your drive. Make a difference. Join our Solutions Engineering team at Personio and be part of something big, not just for yourself, but for your teammates and your customers.

As a Solutions Consultant, you will be part of the Go To Market (GTM) organization, reporting to the Solutions Engineering Lead. You will work primarily with our German sales team on retention and expansion opportunities within our existing customer base, owning the technical strategy for cross-sell and renewals across our accounts. You will work at the interface between Sales, Product & Engineering, Customer Success, and Data Privacy on technical and product-related projects, while building your expertise to deliver value to both customers and the business.

 

Role Responsibilities: What you'll do

• Work closely with our sales team focused on our existing customers in Germany.

• Collaborate with account managers, customer success managers, and other solutions consultants on renewals, cross-sell, and upsell opportunities, helping determine and validate technical requirements, product use cases, and solution scope.

• Help spot signals in account usage and product adoption that point to a cross-sell opportunity, and flag these to your account manager or CSM.

• Develop strong technical knowledge of Personio's product suite, integrations, and security landscape, and act as a first line of support and product expert for account managers and customers.

• Support the creation of commercial proposals and executive presentations, including business value assessments with ROI/TCO calculations for cross-sell and renewal cases.

• Support other regions/markets as required.

• Travel to customer sites as needed (10-20% of time).

Role Requirements: What you need to succeed

• You have 2-3+ years of customer-facing experience in B2B SaaS.

• You have a technical background and understanding of SaaS, IT infrastructure, IT stack, and security protocols.

• You are customer-centric and commercially driven.

• You are data-driven, think analytically, and are able to rightsize your efforts based on customer and business needs.

• You have experience working with HR, ITSM, ERP, or other business systems, which is a plus.

• You have up-to-date knowledge of security and compliance, e.g. ISO 27001, GDPR.

• You have a clear and structured communication style that adapts to changing dynamics.

• Native German and fluent English required.

• AI Fluency: You have hands-on experience using AI to improve your workflow, and the sound judgment to know exactly when to rely on it and when to step in yourself.

Why Personio

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

At Personio, we value in-person collaboration while also offering flexibility. This role is office-based, with 3 days per week required in your contracted office location. The remaining days can be worked from home or in the office if you prefer. In addition, you’ll have 20 Flex Days per year to work remotely from other locations.

Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity

• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years

• Make an impact on the environment and society with 1 (fully paid) Impact Day

• Receive generous family leave, child support, mental health support, and sabbatical opportunities

• We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch