This job is no longer available
Product Manager (Payments Experience) Patreon
Funding platform for creatives to connect with their communities.
Permanent
United States of America
A few days home
196K to 294K $ a year
> 5 years
Skills we're looking for
Collaboration and teamwork
Primary
You'll be part of
United States of America
1157 employees
Software
Media
Finance
Our take
Creatives face two major struggles in the online space: getting eyes (or ears) on their work, and getting paid for it. Patreon was founded to solve both problems with a platform that would provide a space for creators to host and promote their work, and offer supporters a way to show their support through a regular paid subscription. Patreon has been a leader in the content subscription space since its founding, but recently has come under pressure from newer rivals such as Substack and Ko-fi. It has maintained its position by shifting its focus from being primarily a marketplace for supporters to find creatives that interest them to being a toolbox for content creators to promote their work. While the site's creatives value this approach it remains to be seen whether Patreon will be able to return to the growth it was enjoying in previous years. Despite the inroads made by competitors and a troubling global economic outlook making finances tougher for content creators and their supporters, Patreon is still a leader in its space, with over 250,000 active creators having made $3.5B through the platform.
You'll be working on
- We’re continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Product Manager, Payments Experience to support our mission
- The Payments Experience team is establishing Patreon’s position as the most trusted direct-to-creator payments platform for fans and creators through seamless, delightful payments experiences
- This team owns payments problems end-to-end on both web and mobile, from the purchase experience for fans all the way through the account balance withdrawal experience for creators, and the systems and settings in between
- The Payments Experience team also partners with teams working on payments platform and internal tooling to deliver fully-supported product solutions that scale efficiently with Patreon’s growth
- As a Payments Experience Product Manager, you’ll own the strategy and roadmap execution for the core payments user experiences on Patreon
- You’ll help us become the #1 most trusted payments partner to creators and their fans by owning the core pay-in and pay-out user experiences on web and mobile, as well as membership management, billing, pricing, and the financial data and systems that power the core business of Patreon
- You’ll have the opportunity to shape the future of how creators get paid, and you’ll work closely with world-class designers, engineers, and go-to-market teams to deliver thoughtful, high-quality product experiences
Benefits
- Health Coverage: Medical, dental, and vision plans are available to our US employees and their dependents. Our plans have a nationwide network and we also cover a primary care concierge membership.
- Balance & Wellness: We offer a generous Flexible Time Off policy, in addition to days throughout the year where everyone takes the same day off to recharge our batteries. Employees and their dependents also have access to therapy, coaching, and Employee Assistance Programs services.
- Family Planning: We provide 20 weeks of paid parental leave, fertility, adoption, and surrogacy benefits, as well as an annual stipend for new additions to your families (including pets!).
- Lifestyle & Learning: You’ll have stipends to fund your personal lifestyle and to support your favorite creators on Patreon, as well as an annual stipend for learning and development.
- Hybrid Work: Our offices are in San Francisco, New York, and Porto. Plus, we have more teammates working remotely around the world.
- Financial Support: We offer employer matching for our retirement plans and Health Savings Account (HSA), as well as access to 1:1 financial guidance with a Certified Financial Planner.
We're looking for
- You have experience deprecating products while maintaining user trust
- Strong product sense: able to define vision and strategy, and drive execution from discovery through launch and iteration
- You have experience delivering internal tools as part of end-to-end product experiences
- Strong communicator and collaborator, able to influence cross-functional partners without authority
- You have 5+ years of product management experience, with a successful track record of launching consumer products that solve real user problems
- Experience working on user problems in the consumer payments space, including leading or collaborating on platform enhancements
- Thoughtful decision-maker who can balance qualitative insights and quantitative data to set priorities
- We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide
- If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you
- If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway