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Parloa
Parloa

Lead Agent Architect

Job summary
Permanent contract
New York
Salary: $196K to 223K
Experience: > 5 years
Skills & expertise
Attention to detail
Continuous improvement
Collaboration and teamwork
Problem-solving skills
Few
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Parloa
Parloa

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Questions and answers about the job

The position

Job description

  • As a Lead AI Agent Architect at Parloa, you will play a key role in transforming customer service through AI-powered agents
  • In this highly customer-facing role, you will lead the design and implementation of AI Agent solutions, helping enterprise customers and partners deliver more efficient, scalable, and intelligent customer experiences
  • You will work at the intersection of LLMs, conversational design, and enterprise systems, translating complex requirements into robust, production-ready AI workflows
  • From early solution design to deployment and optimization, you will ensure agents perform reliably, integrate seamlessly, and deliver measurable impact
  • This is your opportunity to design and deploy cutting-edge AI Agents at scale—shaping how enterprise companies leverage LLMs to transform customer experience and operational efficiency
  • Lead the design and implementation of AI agent solutions, translating customer requirements into scalable conversational workflows and architectures
  • Develop and refine LLM-driven agent behavior through prompt engineering, embeddings, and structured workflows
  • Ensure high-quality, reliable performance through guardrails, testing, and continuous iteration based on data and feedback
  • Break down complex processes into model-friendly interactions and optimize conversational flows (e.g., tone, SSML, logic)
  • Design and deliver end-to-end solutions by integrating AI agents with enterprise systems (APIs, CRMs, backend services)
  • Troubleshoot and resolve issues across workflows, integrations, and system behavior in production environments
  • Collaborate cross-functionally with Engineering, Product, and Customer teams to ensure successful delivery and scalability
  • Act as a trusted advisor to customers, guiding them on best practices and helping scale AI solutions across use cases
  • Translate ambiguous business needs into structured solutions while challenging unrealistic requirements when needed
  • Document best practices and contribute to building scalable knowledge and enablement assets across the team

Preferred experience

  • You bring 6+ years of experience in a customer-facing, technical role, ideally working with conversational AI, LLMs, or AI-driven applications
  • You have strong analytical and problem-solving skills, with the ability to break down complex workflows into structured solutions
  • You have a high level of attention to detail, especially when designing and refining conversational flows
  • You are comfortable working with LLMs, prompting techniques (e.g., chain-of-thought, few-shot), and model behavior optimization
  • You are experienced in working with APIs, system integrations, and enterprise architectures
  • You have hands-on experience in conversation design and AI agent development
  • You bring strong project and stakeholder management skills, with a focus on execution and delivery
  • Experience with A/B testing and performance optimization of AI systems
  • Familiarity with contact center technologies, CX platforms, or automation tools
  • Background in enterprise software or large-scale system implementations

Recruitment process

  • Talent Acquisition
  • Hiring Manager
  • Technical Interview(s)
  • Bar Raiser

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