Permanent
London
A few days home
Salary: Not specified
> 5 years
Skills we're looking for
Communication skills
Mentoring
Creative design
Figma
You'll be part of
2100 employees
Software
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses. Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day. OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
You'll be working on
- OpenTable helps restaurants turn guests into regulars and the Hospitality team is where that promise is designed
- As Principal Product Designer, you will own the design vision for how restaurants communicate with their guests, using AI to speed the process without sacrificing a personal touch
- You will set design strategy across the Hospitality portfolio, partnering with product, engineering, data, and research leaders to shape what we build and why
- Your work will directly influence whether restaurants trust the guest information we give them and act on it to deliver better service and bring more guests back. This role will report directly to the Design Director of Hospitality
- Lead the design vision and strategy for guest communication, helping restaurants send timely, personalized messages that keep their guests engaged
- Shape multi-year product direction across the Hospitality portfolio with cross-functional partners, translating business goals into a coherent user experience
- Turn complex guest data into interfaces restaurants trust and use, from recognizing a returning guest to acting on that context during service
- Deliver high-quality end-to-end design, framing the problem through polished, accessible interfaces and raising the bar for craft across the team
- Build alignment on design decisions with senior stakeholders through clear storytelling, prototypes, and evidence from research
- Mentor designers and strengthen shared design practices, patterns, and critique across the organization
Benefits
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
We're looking for
- Proven ability to set and drive design vision with cross-functional partners in product, engineering, and research
- Expertise in Figma and modern prototyping tools
- Strong written and verbal communication skills, with a track record of articulating and defending design decisions to senior audiences
- A portfolio demonstrating design strategy, interaction design, and exceptional visual craft across web and mobile
- 7+ years of professional product design experience, including leading design for complex, large-scale products
- Experience incorporating AI tools into design workflows to improve speed and quality of outcomes
- Experience designing for two-sided marketplaces or for both consumer and business users
- Familiarity with designing for data quality, identity, or personalization systems
How we hire
- When applying, please include your online portfolio link and password in the application. We are reviewing portfolios thoroughly as part of the selection process and we appreciate the opportunity to learn more about you and your work. Thank you!