Mindsay

Mindsay

Customer Success Manager Intern

  • Internship (6 to 7 months)
  • Starting date:  
  • Salary: €1.5K / month
  • Paris
  • Partial remote authorized
  • Bachelor's Degree
  • < 6 months

The company

Mindsay

Mindsay

  • Intelligence artificielle / Machine Learning, SaaS / Cloud Services
  • From 15 to 50 employees

The job

Customer Success Manager Intern

  • Internship (6 to 7 months)
  • Paris

This position was filled!

À propos

Mindsay helps companies provide 1-to-1 care at scale to their customers through conversations, unleashing team’s potentials by handling repetitive tasks and letting them focus on high value interactions. To achieve that, we build conversational assistants with self-learning capabilities, that improve automatically by analyzing conversations with end-users.

Mindsay has 3 main differentiators that ensure a competitive advantage from the many chatbot providers on the market : we provide fully-trained AI chatbot use cases that our customers can adapt and deploy easily; we provide an end-to-end Saas platform to build, monitor and manage any chatbot without code, no matter how complex the use cases; and we have developed an algorithm that can analyze conversations in real time to grade them and trigger actions accordingly.

Creation, training and management of our conversational AIs is done directly by product & business teams with no technical background, on our SaaS platform. Assistants are available through chat and voice on websites, in mobile apps, on Facebook Messenger, via text messages, WhatsApp, etc.

Founded in 2016, after two rounds of investments for a total of 12M$, Mindsay counts +30 enterprise customers across Europe with 40% of them outside of France. As of December 2019, Mindsay’s team gathers 60 people with many having an international background.

Descriptif du poste

Our Customer Success Managers team advise and guide a wide range of enterprise customers, ensuring they launch Mindsay’s bots successfully, adopt it broadly and are continually driving business value from our product. Within our Operations team and part of the Customer Success squad, you will assist our CSM on dealing with clients : to understand their business, operational needs and challenges.
As the main source of customers insights, CSM team works closely with our Sales team, product team and product builders.

You will onboard on our platform and become an expert of our AI technology, to be abble to ensure the following missions :

Customer Management


  • Daily management of client needs
  • Find the most suitable technical solutions with your team to answer clients’ specific needs
  • Gather relevant insights on your clients’ strategy and vision regarding conversational interfaces

Analytics & product improvment


  • Analysis and control of your clients’ activity on the bots : key indicators, identification of corrective actions, etc…
  • Detect and qualify cross-sell or upsell opprotunities on a thechno/usage/business angle, based on clients’ feedbacks

Admin


  • Active participation in internal new processes implementation, and CRM improvments
  • Participation in continuous improvment of Customer Success team efficiency

Profil recherché

  • You are looking for a 4 or 5th year internship
  • You have a first experience in Customer Success Management
  • You like evolving in a fast moving environment
  • You have good analitycal skills
  • You have a proactive and empathetic mindset with a customer-first approach
  • You are a team player mentality, with excellent interpersonal skills, enthusiastic, resilient and positive
  • Excellent oral and written communication skills in English and French

Découvrez l'équipe de Mindsay

Mindsay

Mindsay

Customer Success Manager Intern

  • Internship (6 to 7 months)
  • Starting date:  
  • Salary: €1.5K / month
  • Paris
  • Partial remote authorized
  • Bachelor's Degree
  • < 6 months
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