• As a Level 1 IT Support Specialist at Mejuri you’ll be the first line of help for our employees when they have tech issues
• Your job is to keep things running smoothly, fix common problems, and help set up technology for new team members and stores
• Serve as an initial point of contact for users in the organization, needing technical support
• Help team members with Level 1 tech issues (computers, email, Wi-Fi, printers, etc.)
• Respond to IT support tickets and solve issues in a timely manner
• Set up laptops and other devices for new employees
• Support with account access problems and password resets
• Keep track of IT equipment like laptops, monitors, and cables
• Support basic networking issues (like if the internet goes down)
• Assist with opening new stores by helping set up internet and equipment
• Work with other teams when they have small tech needs
• Learn and follow IT processes to keep things organized
• Carry and move equipment when needed (like monitors and TVs)
• Go to nearby store locations to help with tech setups or problems

Benefits

• Parental support: we offer parental leave salary top up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for all parents
• Health & Wellness: We offer you competitive medical and dental benefits, alongside a schedule that prioritizes whole health including personal days and mental health coverage
• Generous Total Rewards: Including a minimum of three weeks paid vacation for all corporate roles. And the cherry on top? A generous product discount
• Mejuri Passport: Your ticket to the destination of your choosing. The Mejuri Passport allows corporate employees meeting the criteria to work in any location for one month each year
• Hybrid Work Environment: We believe in balance. Our corporate employees have a hybrid experience, spending three days a week (Tuesday-Thursday) as we are big believers in the value social capital provides our team members and our business. IRL time unlocks trust, creativity, innovation, career development and more

• Able to lift and move IT equipment when needed
• Willing to learn new systems and tools
• Organized and able to follow instructions
• A passion for solving problems and helping others
• Reliable and able to show up on-site when require
• Comfortable using Windows and Mac computers
• Familiar with tools like Google Workspace, Office 365, or Slack (even as a user)
• We’re building an AI-fluent organization. We welcome candidates at all stages of their AI journey — what matters is curiosity, a willingness to learn, and an openness to working alongside AI tools as part of how we do our best work
• Strong Foundation of IT knowledge acquired through formal experience or Schooling/internships