Design Lead (Consumer) Maven Clinic
Virtual clinic for women's and family health.
Permanent
San Francisco,
Fully-remote
195K to 230K $ a year
> 5 years
Skills we're looking for
UX design
Actively
Maven
You'll be part of
San Francisco, United States of America
1120 employees
Our take
Maven is a virtual care provider that is particularly focused on delivering better outcomes for women. Its digital health model is intended to make healthcare services more accessible, supporting those that have been marginalized by the traditional healthcare system. The company's online pregnancy, fertility and pregnancy clinic gives its users access to holistic care. As part of the burgeoning digital health market, Maven is not without competitors, but where it stands out is in focussing on underserved groups. Maven has received significant funding and continues to expand its services, for example into the treatment of postnatal depression and the earlier identification of pregnancy risks. As the company grows, it will continue to focus on enhancing its cultural flexibility as it expands support networks across all stages of family and reproductive life.
You'll be working on
- We’re looking for a founding Product Design Lead to help build and scale Maven’s direct-to-consumer healthcare experiences
- This role sits at the intersection of consumer growth, healthcare access, product craft, AI-native ways of working, and trust-sensitive design
- It is a hands-on player-coach role with formal line management responsibility. You’ll lead a small team of senior Product Design/UXR practitioners while also owning high-priority product design work yourself
- You’ll report to the General Manager, Consumer and partner closely with Product, Engineering, Growth, Data, Clinical, Legal, Operations, and Support teams
- You will help Maven compete in a fast-moving and highly competitive consumer healthcare market while staying true to what makes Maven different: connected, clinically responsible, whole-person care for women
- You will be designing for users who are actively comparing options, making decisions quickly, weighing affordability, navigating uncertainty, and deciding whether they trust Maven enough to start and continue care
- The work will span both 0→1 product development and continuous optimization of live consumer journeys. You’ll help define new journeys, shape concepts, prototype, and bring new consumer healthcare offerings to market, while also improving existing funnels, onboarding, eligibility, pricing, payment, prescription, activation, retention, and cross-sell experiences through research, experimentation, data, and design craft
Benefits
- Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics
- Annual professional development stipend and access to a personal career coach through Maven
- Whole-self care through wellness partnerships
- Weekly breakfast, lunch, and get-togethers
- 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who’ve been with us at least six months)
- 401K matching for US-based employees (immediately vesting)
We're looking for
- A portfolio showing D2C product design leadership, systems thinking, data-driven decision-making, high-quality execution, and measurable product impact
- Strong hands-on product design craft across UX, prototyping, visual design, mobile apps, and responsive web
- Experience with growth, onboarding, conversion, activation, retention, cross-sell, monetization, or lifecycle journeys, informed by research, data and experimentation
- A strong AI-native workflow and informed opinions on how AI can improve design quality, team capacity, and business value
- Experience designing products where trust, comprehension, eligibility, pricing, access, personal data, or complex decision-making play a central role
- Experience formally managing or leading design teams
- 7+ years of product design experience, including complex consumer product journeys and 0→1 product growth
- Experience in healthcare, women’s health, telehealth, digital health, insurance, fintech, marketplaces, consumer subscriptions, or another regulated or trust-sensitive domain
- Experience designing products involving insurance, benefits, prescriptions, clinical eligibility, payments, care navigation, or personal health information
- Experience designing in a competitive direct-to-consumer category where acquisition, conversion, trust, differentiation, and retention all matter