Within the Copilot team, one of the solutions we offer, you will be responsible for a portfolio of customers which size varies according to your previous experiences and current level at Malou:

Customer Relationship

• Onboarding and training customers on the MalouApp

• Understanding the customer’s strategic objectives to better guide the customer relationship

• Ensuring regular and timely follow-up through monthly activity reviews as well as daily / weekly communications (emails, WhatsApp, calls)

• Maintaining a high level of customer satisfaction

• Building customer loyalty by maximizing contract renewals

• Succeeding to lead your customers’ performances in the right direction regarding social media, SEO practices and MalouApp use

Community Management

• Defining the restaurant’s social media editorial guidelines (photography style, caption tone, hashtags)

• Writing briefs for photoshoots and coordinating with photographers

• Creating and scheduling social media posts

• Setting up sponsorship campaigns through Facebook Business Manager

• Daily monitoring and analysis of best social media practices in the industry

SEO (Search Engine Optimization):

• Setting up the MalouApp for restaurant owners and updating their key information (establishment description, opening hours, etc.)

• Defining keyword strategies

• Writing posts for Google My Business (GMB)

• Drafting response templates for reviews and personally responding to positive reviews

• 2 years experience

• You have a proven sense of building strong relationships with your interlocutors and getting them onboard with you. Your passed experiences led you to manage customer relations

• Your written communication skills are excellent, with a perfect command of syntax, grammar, and spelling

• You are meticulous, structured, and proactive. You have strong analytical and synthesis skills

• You are not scared to question your work and to keep finding new actions to implement on your customers’ accounts

• Social media hold no secrets for you and you have a good overall digital and general knowledge

• Highly creative, you have many ideas that you enjoy seeing come to fruition 💡

• Previous experience as a community manager (bonus)

• Proficiency in graphic design software and/or video editing (bonus)

• Attracted by the food sector, you have a passion for good food: you enjoy eating, and in our wildest dreams, you can cook up some amazing dishes 😋 (we promise to let you taste ours)

• Your are French native and fluent in English

• You want to join a young, dynamic team within a growing start-up 🚀

1. 1st call with Aurélia, Team Lead Copilot

2. Case study to do at home

3. Interview with Aurélia and a team member

4. Interview with Mathieu, Head of Customer Success and another team member

5. Reference call