Product Manager (Community, Open Directory, Workspace)
Job summary
Permanent contract
London
Salary: Not specified
Experience: > 10 years
Skills & expertise
Communication skills
Relationship building
Product design
Scrum framework
Collaboration and teamwork
+2
Questions and answers about the job
The position
Job description
- As Product Manager for LSEG Directory within Workflows, you will play a pivotal role in shaping, defining, and executing the strategic direction of LSEG’s Open Directory initiative – an integral element of the LSEG Microsoft Partnership
- The Open Directory serves as a cornerstone of LSEG’s Collaboration strategy, aimed at broadening the Workspace community through integration with Microsoft Teams via External Collaboration
- In this capacity, you will provide product leadership to deliver capabilities and workflows designed to support Communities use cases on the Open Directory platform
- Leveraging your comprehensive knowledge of Financial Services customer personas and actively incorporating client feedback, you will be responsible for ensuring the viability of product features that drive Community adoption and growth
- Furthermore, you will collaborate closely with other Workspace Cluster Leads to develop sophisticated customer workflows and innovative, AI-driven experiences that enhance the value of our collaboration tools
- By working in partnership with various business lines, you will ensure alignment between Workspace program objectives and stakeholder requirements, positioning Workspace as a leader within the industry
- Product Manager for one or more squads within our Workspace Collaboration Cluster, focusing on build out of LSEG Directory product
- Collaborate with Workspace platform and community teams to prioritize and develop product features to drive engagement
- Translate product strategy into detailed requirements for prototype construction and final product development by the product engineering team
- Drive the execution of all product development processes, including product research, UX prototypes, roadmaps, requirements development and product launch in conjunction with product management leadership
- Facilitate or participate in all agile ceremonies with the product engineering team, i.e., daily scrums, backlog refinement sessions, sprint planning, sprint reviews, retrospectives and look ahead meetings
- Ensure alignment of all work undertaking to achieve the agreed OKRs
- Define and track KPIs, usage analytics, and user feedback to address opportunities to remove friction and increase user activity on the platform
- Builds effective relationships to ensure the success of the project
- Effectively communicates highly complex ideas at multiple organisational levels and modifies personal approach and style to reflect changing circumstance
- Who you’ll be working with: Software Engineers, Software Architects, Data Scientists, Product Managers, Project / Delivery Managers, Scrum Masters, Technology Leaders, Community Leads, Customer Success Managers, Senior Business Stakeholders
Preferred experience
- Demonstrated ability to think creatively and strategically to advance personalization initiatives
- Expertise with chat and collaboration platforms
- Over 10 years of experience in a senior product leadership role
- Familiarity with BOT/Agentic, APIs, and natural language AI technologies
- Excellent communication skills at all organizational levels
- Extensive background in large matrix organizations
- Deep understanding of Financial Service workflows, personas and communities (i.e. FX, Commodities, FI, Equites, Investment Banking or Wealth)
- Capability to work cross-functionally with architecture, product, data science, proposition, and project management teams
- Experience collaborating with senior stakeholders across technology, product, and business divisions
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