• As a senior leader in our Conversational AI team, you’ll shape the future of how millions of customers interact with the bank
• Drawing on your deep expertise in AI and conversational technologies, you’ll design and deliver scalable, reusable architectures that enable high-volume customer engagement while leveraging the latest advancements in AI
• You’ll define the technical direction across multiple products, ensuring solutions align with our platform strategy, enterprise architecture principles, engineering standards and responsible AI commitments
• You’ll act as the leading technical authority for complex AI engineering challenges, guiding architecture decisions, reviewing solution designs and influencing implementation approaches across multiple teams
• Working closely with senior business, design and technology leaders, you’ll translate strategic priorities into an ambitious Conversational AI roadmap, demonstrating the art of the possible and helping shape the next generation of customer experiences
• A key part of the role will be building capability and creating an environment where talented engineers can thrive
• You’ll coach and develop a high-performing team of AI Engineers, bringing together expertise in engineering, data science and architecture to solve complex problems at scale
• You’ll also lead the development of reusable AI capabilities and platforms that can be leveraged across the Group, maximising value and accelerating innovation
• Through applied research, experimentation and prototyping, you’ll evaluate new technologies, identify high-potential use cases and help ensure the organisation remains at the leading edge of Conversational AI innovation

Benefits

• A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
• A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
• Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
• Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
• Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
• Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
• Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
• Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
• Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our ‘Your Tomorrow’ scheme. You can decide how much you save and get a say in where your contributions are invested.

• A relentless passion to learn more about AI and its real-world applications at scale
• Experience in understanding and applying ethical AI standards
• Experience in building and extending full conversational AI architecture from front end experience through AI services to back end system integrations
• Ability to communicate technical concepts simply to senior leaders and partner teams
• Experience of working in a regulated environment and managing reliability, security, safety and explainability risks
• Recognised expertise in GenAI and Agentic AI technology, with experience of creating novel solution to real-world problems and successfully delivering AI systems to production
• Line management experience in coaching various levels of technical staff
• Strong experience in NLP technologies such as generative AI, AI agents, chatbots, language models, transformers, vector stores, and search algorithms

• End Date: September 3, 2026