• We are seeking a versatile and highly skilled IT Support & Systems Engineer to manage our multi-platform endpoint environment and support our growing team
• In this role, you will be the go-to technical resource for our team, ensuring seamless daily operations while actively automating and scaling our device deployment infrastructure
• The ideal candidate possesses deep expertise across macOS and Windows environments (with a solid working knowledge of Linux), has hands-on experience with identity provider integrations, and is highly proficient in modern MDM scripting and automation
• Manage, configure, and secure fleet devices using MDM platforms (Kandji, Jamf Pro, or Ivanti)
• Write and maintain custom deployment scripts (Bash, Zsh, PowerShell) to automate out-of-box enrollment, application installation, and system configurations
• Manage and administer user lifecycles, permissions, and group policies using Active Directory and Google Workspace Enterprise
• Maintain directory integrations, single sign-on (SSO) configurations, and security access controls
• Provide Tier 2/3 engineering and daily troubleshooting support for macOS (60%), Windows (35%), and Linux (5%) environments. Daily Operations & Troubleshooting
• Resolve hardware, software, network, and peripheral issues for local and remote users
• Maintain detailed IT documentation, inventory assets, and contribute to internal knowledge bases.

Daily Operations & Troubleshooting

• Maintain detailed IT documentation, inventory assets, and contribute to internal knowledge bases

Benefits

• 100% remote work
• Medical, dental and vision insurance
• Life and disability insurance
• Flexible spending accounts
• Health savings accounts
• 401(k) plan
• Wellness programs
• Flexible work schedules
• Vacation, sick time and 14 paid holidays each year

• Identity Infrastructure: Hands-on experience with local/hybrid Active Directory (GPOs, security groups) and advanced administration of Google Workspace/Google Enterprise environments
• Soft Skills: Outstanding customer service orientation with the ability to explain complex technical concepts to non-technical users
• MDM & Automation: Proven experience designing and implementing zero-touch provisioning. Strong scripting skills (Bash/Zsh for Mac, PowerShell for Windows) specifically tailored for Kandji, Jamf Pro, or Ivanti Endpoint Manager
• Operating Systems: Advanced administration of macOS and Windows 10/11; solid CLI familiarity and basic troubleshooting in Linux (Ubuntu/RedHat) environments
• Networking & Security: Solid understanding of TCP/IP, DNS, DHCP, VPNs, and endpoint security best practices