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Digital Support Specialist (m/f/d) iad
Réseau immobilier digitalisé pour conseillers indépendants.
Permanent
Frankfurt
Remote: Not specified
Salary: Not specified
< 6 months
You'll be part of
500 employees
Residential Real Estate
Digital
Founded in 2008
37%
63%
Il y a des expériences qui changent une vie, travailler chez iad par exemple !
Alors vous aussi, changez la vôtre en rejoignant la 1ère Licorne🦄 de la proptech française et ses 450 collaborateurs dans le monde qui placent l’Humain, l’Innovation et le Digital au cœur de leur engagement.
⚡️iad a été créée en 2008 par des entrepreneurs visionnaires. Leur concept est révolutionnaire : créer un nouveau modèle immobilier, plus innovant, humain et solidaire, basé sur la digitalisation de l’agence physique via un réseau de conseillers indépendants.
🔥 Naît alors iad, le 1er réseau immobilier digitalisé, basé sur 4 piliers :
-L’ENTREPRENEURIAT
-L’IMMOBILIER
-La COMMUNAUTÉ
- L’INTERNATIONAL
iad révolutionne dès lors le marché et casse les codes du secteur en plaçant l’humain au cœur de son concept et en permettant à des milliers de conseillers indépendants de créer leur entreprise pour gagner en liberté grâce à un programme et un accompagnement adaptés.
🚀Avec une croissance annuelle de plus de 30%, des investissements stratégiques ciblés et un développement rapide à l’international, iad se positionne aujourd’hui comme le 1er réseau européen de conseillers immobilier indépendants :
- Plus de 450 collaborateurs et 20 000 conseillers dans 8 pays
- Un CA de 536 M€ (2023)
- Une levée de fonds de 300 M€ en 2021
- 96 000 biens en ligne
- Plus de 465 000 projets immobiliers réalisés depuis sa création.
🌟Nous recrutons au sein du Groupe pour nous accompagner dans notre croissance et relever les nombreux défis à venir !
Alors suivez-nous et consultez nos offres d’emplois, également disponibles sur notre site : il y a forcément un poste pour vous !
You'll be working on
Company Description
iad is an international real estate company built on a digital network rather than a traditional branch structure. Our independent agents work with modern tools, structured training and an international network behind them.
We operate in eight countries, connect around 20,000 independent real estate agents supported by roughly 500 employees internationally.
Job Description
For our Frankfurt team, we are looking for a Digital Support Specialist (m/f/d) - someone who enjoys helping our agent network get the most out of our digital systems, approaches technical problems with a solution-oriented mindset, and helps us improve our processes over time.
In this role you are the interface between our real estate agents, HQ colleagues and external partners. You make sure our digital tools work reliably day to day, answer technical questions, and spot opportunities to improve systems and workflows.
Main responsibilities:
- First point of contact for agents and HQ colleagues on technical questions about our digital tools and systems
- Managing user accounts and access rights across our core systems
- Handling support requests and following tickets through to resolution, coordinating with the relevant internal and external contacts
- Monitoring the functionality and data quality of our CRM, and managing the publication of property listings on relevant portals
- Testing new features, updates and system changes, and channelling user feedback back to the responsible teams
- Identifying manual or inefficient processes and helping to optimise them
- Maintaining our FAQs and writing short how-to guides and tutorials for our users
We're looking for
Confidentiality
Microsoft 365
Affinity
What you bring:
- Strong technical knowledge and genuine interest in digital systems
- Great affinity with Microsoft 365 environment
- Practical experience in support, service, operations or a similarly process-driven role (e.g. through a working student position, apprenticeship or previous employment)
- Confident handling of common business tools; experience with CRM systems or ticketing tools is an advantage
- A structured, independent working style and a solution-oriented mindset
- Clear, patient communication with non-technical users
- German at C1 level or above, very good command of English (French is definitely a plus)
Additional Information
What we offer:
- An international working environment with direct, day-to-day collaboration across countries
- A modern, well-equipped office in Frankfurt am Main
- Two days of home office per week
- High-quality work equipment
- On-site parking
- Online training on demand
- Employee benefits programme (Pxtra and Corporate Benefits platforms)
- Your birthday off
- A pet-friendly office — your dog is welcome!
Does this sound like you? Then we look forward to your application. Tell us about your experience with digital tools, technical support or process optimisation. What matters more to us than your previous job title is how you approach problems, find solutions and make digital work better.
👉 Apply now — or share this role with someone in your network who'd be a perfect fit!
#Hiring #TechSupportJobs #DigitalOperations #FrankfurtJobs #ProptechJobs #InternationalCareers #JoinUs
iad is an equal opportunity employer. We are committed to giving all qualified applicants a fair opportunity, regardless of race, gender, religion, sexual orientation or any other characteristic protected by law.
iad is an equal opportunity employer. We are committed to providing a fair opportunity to all qualified applicants, regardless of race, gender, religion, sexual orientation or any other characteristic protected by law.
Click here to access our confidentiality policy.
Key figures
In short
Founding year
2008
Employees
500
Gender
63%
37%
