• The IT Support Specialist will provide hands-on desktop and end-user support for Hypori, Inc
• Employees, keeping laptops, accounts, peripherals, and office technology running smoothly
• Working onsite in our Austin office under the direction of the IT System Administrator, this role resolves day-to-day technical issues and assists with routine administration of our corporate IT systems
• This is a junior-level technical position for someone with 1–2 years of experience, offering professional growth while ensuring that our corporate enterprise empowers our employees to work effectively and efficiently
• Support processes and systems for asset inventory and management for hardware, software, and subscription services
• Support IT projects to completion with direction from the IT System Administrator
• Support issuing new computer hardware and disposition of end-of-life equipment
• Support employees through the Jira and Confluence system for problem resolution, documenting tickets and contributing to knowledge base articles
• Support IT requirements through direct employee and guest support within the physical office location
• Support conference room and video teleconference setup and troubleshooting as required
• Perform other related duties as required and identified in goals set by the CSO

Benefits

• Performance Bonuses
• Traditional (pre-tax), Roth (after tax) and catch-up deferral options
• Numerous Investment Options
• Flexible Spending Account Plan
• Flexible Spending Account - Dependent Care Plan
• Short- and Long-Term Disability Insurance
• Life and AD&D Insurance
• Wellness Programs
• Employee Assistance Program
• Fitness and Wellness Discount Programs
• 10 Paid Holidays + 2 Floating Holidays
• Generous and flexible Paid Time Off (3 weeks)
• 401k Savings Plan and Company Match
• Stock Option Program
• Culture of Ownership
• Health Insurance – 3 Plans to Choose From
• HSA Plan with Company Contribution
• Dental Insurance – Basic and Buy Up Plan
• Vision Insurance
• Critical Illness Insurance, Hospital Indemnity Plan & Accident Insurance
• Legal Shield and ID Shield
• Remote work program
• Careers across the US
• Paid Military Leave
• Paid Parental Leave
• Employee Referral Bonuses range from $5,000 - $10,000

• Strong troubleshooting and problem-solving skills
• Strong English communication skills: the ability to clearly communicate with technical and non-technical users
• Ability to lift and move computer equipment up to 40 lbs
• CompTIA Security+ Certification is required
• CompTIA A+ Certification is required
• Familiarity with enterprise SaaS applications (Slack, Zoom, Google Workspace, Jira, Confluence, etc.) is a plus
• Experience with a standardized ticketing system and documenting work tickets is preferred
• 1–2 years of experience in an IT Helpdesk, Desktop Support, or IT Support role
• Hands-on experience troubleshooting Windows and macOS hardware and software; working knowledge of Microsoft 365 / Entra ID (Azure AD), Active Directory, and MDM solutions (Jamf, Intune, NinjaOne, etc.)
• Must be able to work as a member of a highly skilled and professional team and to interact at all levels within the organization
• Ability to work in a fast-paced environment while maintaining a strong, friendly, and patient customer service demeanor is required