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Client Activation Specialist Malt
Europe's leading freelancing platform connecting companies and freelancers.
Permanent
London
A few days home
Salary: Not specified
Skills we're looking for
Communication skills
Notion
You'll be part of
600 employees
IT / Digital
SaaS / Cloud Services
Recruitment
Average age: 32
Founded in 2013
49%
51%
Malt is Europe’s leading freelancing platform with one clear mission: to give people the freedom to choose who they work with. Co-founded in 2013 by Vincent Huguet, Malt is a tech company with a human approach that helps companies and freelancers make the perfect match.
Malt is a marketplace that embraces a community of over 1 million freelancers and over 90,000 clients, ranging from Small and medium-sized enterprises to large corporations. We’re more than just a connector. Our marketplace streamlines freelancer-client communications, simplifies administrative and legal tasks, expedites invoicing and payments, and so much more. It’s all about giving both freelancers and companies choice and added peace of mind so that every experience on Malt is nothing less than (inter)stellar.
Malt is also…
a tech company with a human approach
a company with a strong culture fueled by 600 Malters from 40+ nationalities, working from 9 countries all around Europe - Germany, Belgium, United Arab Emirates, Spain, France, Netherlands, Nordic countries, United Kingdom, and Switzerland.
committed to creating a safe and inclusive space where every employee can thrive both personally and professionally.
committed to equality and diversity (50% of people managers are women)
a company with strong career path policies allowing all Malters to develop and grow equally
backed by renowned investors including ISAI, Serena, Eurazeo Growth, Goldman Sachs, and BPI France
Join us, we need you to help us write this next chapter!🪐
You'll be working on
🪐 Discover our galaxy
Join the Future of Work ! Malt is Europe's leading freelance marketplace, connecting over 1,000,000 talented freelancers with 100,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform. What makes us different:
- A diverse team of 600 Malters across 6 European countries
- A culture that champions equality (50% of our Comex are women) and inclusive growth
- Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI
- A mission to give everyone the freedom to work differently
Ready to help shape the future of work? Your next chapter starts here! 🪐
At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive.
Explore your future career 🔭
As part of the Operations Division, you will join the Customer Onboarding & Success team. You will act as the operational backbone for our clients, during the acquisition pilots phase, ensuring their journey with Malt is seamless.
The mission of a Client activation Specialist is to ensure the successful and seamless operational launch of new client accounts during the acquisition pilots phase by managing initial company setup, onboarding hiring managers, coordinating financing and system integrations and preparing the account for smooth handover to the long-term customer administration teams.
Key responsibilities ✨
Be accountable for the full client account set up, in coordination with the client and with Malt’s financing team; The Client Activation Specialist remains accountable for the correct client set up throughout the client lifecycle, not just the initial set up.
Conduct product demos for clients
Formalize the specific processes of the client in Notion (knowledge management)
Be responsible for the hand over to the Global / Enterprise / Public / Managed SMB customer administrators
Empower client autonomy: Pitch the benefits of the platform and conduct demos to educate clients on managing their operations independently.
Partner with Sales account executive (SAE) : Build strong collaboration with SAEs
Scale processes : Identify operational pain points and collaborate with Business Operations and Product teams to deploy automated solutions.
- Experience: You have at least 3-5 years of experience in either Customer Experience Management, Operations, or Account Management with strong business acumen.
- Tech Stack: You are comfortable in a product-driven, marketplace environment and have a full command of CRM tools.
- Soft Skills: You possess excellent communication skills, conflict resolution techniques, and are comfortable managing stakeholders.
- Operational Mindset: You have a solid track record in conducting client interviews and product demos, as well as configuring CRM accounts, and you are passionate about process optimization.
- Languages: You speak French and English on a native level.
First call with Esra, our Talent Acquisition Partner, to better understand your background, aspirations and answer any questions you may have. (30-45 minutes)
Interview with your future manager, Inah Rafaa, to delve into your experience and the specifics of the role. (45-60 minutes)
Home assignment for you to complete, which will be evaluated by Marion Belhaimer + a Head of sales in order to assess your technical skills
Final interview with a C-Level to discuss Malt’s long-term vision
🤝 Onboarding: Before easing into your new role, you’ll spend your first week learning about our culture, products, and services with other onboardees at our office in Paris.
💻 Remote work: Hybrid remote policy - 3 days office / 2 days home-office.
🏖️ Annual leave: 30 days/year.
📆 Sabbatical: 1 month paid sabbatical once you've been with Malt for 3 years.
📈 Stock options: Every Malter is entitled to stock options.
🩺 Private health insurance: Rewarded for healthy living by our UK provider Bupa.
🚴 Cycle to work scheme: Save on a bike and equipment.
🚊 Season ticket loan: Save on public transport.
💸 Pension: Malt contributes 5% through Aviva.
🐶 Dog friendly office: In the heart of London!
📚 Free books: If you’re interested in learning more about any topic relevant to your career, just tell us the books you’d like to read, and we’ll order them for you—without any questions asked or approval processes to follow.
Ready? Get your ticket to Malt 🪐
At Malt, we are committed to fostering an inclusive and diverse workplace. We recruit based on skills, experience, and potential, without any form of discrimination related to age, gender, sexual orientation, ethnicity, religion, or disability. Our mission is to create a work environment where everyone feels valued, respected, and safe to thrive.
Your profile may be subject to background screening. For more information see our candidate privacy policy.
Key figures
In short
Founding year
2013
Employees
600
Average age
32
Gender
51%
49%
