Stock Manager Hermès

We are looking for an experienced Stock Manager to lead and develop a high-performing stock team within our Harrods Accessories store. This role will be on a permanent basis.

You will be responsible for ensuring accurate inventory management, maintaining exemplary stockroom standards, and supporting the sales team through efficient stock operations. This role is key to driving inventory accuracy, operational excellence, and delivering the exceptional service standards synonymous with Hermès.

The ideal candidate will have strong inventory management experience, proven leadership skills, excellent organisational and analytical abilities, and the capacity to thrive in a fast-paced environment. Experience managing stock teams, coordinating inventory projects, and driving process improvements is essential. Flexibility, professionalism, and a collaborative approach are key to success in this role.

Key responsibilities

Management and Coordination

Team Management

• Manage the stock team, organise and prioritise day-to-day activities according to the needs of the business
• Demonstrate proven people management experience, with the ability to lead teams, manage performance, develop talent, and foster a positive and inclusive working environment.
• Set quantitative and qualitative objectives to each member of stock team, prepare and conduct yearly appraisals and provide regular feedback
• Train / coach the stock team to develop their autonomy, their knowledge of their job and soft and behavioural skills

Transversal management

• Work in constant collaboration and cooperation with the store management team: Store Manager and Department Managers (eg: stock controls and stock take results, improvement / adjustments of storage organisation and practices, floor storage replenishment etc.), Sales & Service Support (eg: receiving of repaired items and customer orders, rotas).
• Liase with Head Office: Be the entry point at store level for all matters related to the stock (Warehouse, Retail Operations, Internal Control, Retail Merchandising)
• Contribute actively to team meetings organised by the Store Manager and morning briefs: report on operational issues and stock related KPIs, assign corrective actions to store team members.
• Support the sales team by providing information on stock availability, deliveries and transfers.
• Liaise and build relationships with key external service providers (eg. DHL, FedEx).

Stock Operations Management and Control

Day-to-day operations and controls for perfect stock accuracy

• Ensure all stock and stock management systems are managed and maintained accurately, within the agreed parameters and in a timely manner. This includes accurately processing deliveries, claims, returns, transfers, special movements, damaged items, stolen items and loan items using correct systems and following the policies and procedures. Ensure Store Manager’s approval is obtained where required.
• Follow-up and correct negative stocks daily, with the help of Sales & Service Support and Sales teams.
• Monitor and organise/perform the cancellation and re-integration into available stock of expired customer reservations.
• Ensure that ticketing is accurate and regularly checked (through deliveries and cycle counts).

Manage defective/damaged goods

• Follow and maintain the process for management of defective/damaged goods. Manage a defined area in the stockroom for these goods.
• Communicate all stock and quality issues with the Store Manager.

Stocktakes and cycle counts

• Plan and ensure an appropriate preparation of stock takes and cycle counts
• Contribute to scanning and investigation of discrepancies.
• Produce the final report for Finance department (to be validated by Store Manager)
• Implement corrective actions to improve future stock takes results (methods, tool, training…) and reduce shrinkage.
• Help decrease store shrinkage by researching inventory discrepancies and reporting suspicious activities to the store management.

Continuous process improvement and performance follow-up

Implement an optimised organisation of storage

• Contribute to the definition and implementation of back and front office storage practices in line with the business needs and internal best practices
• Participate in discussions with representatives of the sales team (+VM for storage on the shop floor) to propose and perform adjustments and improvements of storage practices, equipment and distribution

Stock-related procedures

• Ensure an appropriate implementation of storage rules, stock procedures and best practices by all team members (5S controls, KPIs follow-up etc.)
• Be the store’s key user and trainer on stock-related processes: train newcomers on processes & tools, communicate on any evolution (new features and/or procedures), support the team on any issue.
• Raise alerts if needed and propose action plan / corrective actions to optimise flows, simplify day-to-day operations and facilitate the work of store team (ex: workstations, delivery frequency, overstock reduction, etc.).

Training

• Successfully participate and complete in any training provided.
• Participate in training others, at the request of the Store Manager or Head Office, on best practice of stock control which affects the accuracy of the sales and stock data.

Health and Safety and Security

• Ensure all aisles and fire routes are kept clear and free of stock at all ties. Report any build-up of rubbish or blockages to a member of store management immediately.
• Ensure the stockrooms meet the H&S regulations and any recommendation following an audit.
• Ensure that all equipment (trolleys, ladders etc.) are operating efficiently and that any defect or problem that may affect the day-to-day running of the stockrooms are advised to the store management.
• Ensure all computers and lights are switched off at the end of the working day and that the stockrooms are ready for the following day’s activity.
• Follow all security procedures to ensure a high level of security is maintained at all times; all stockroom doors are kept closed and no unauthorised persons allowed into the stockrooms unaccompanied.

Personal Appearance and Conduct

• Arrive in good time each day, to accommodate for deliveries as well as cycle counts when required.
• Adhere at all times to the dress code, grooming and conduct guidelines as specified in the Hermès Staff Handbook.
• Maintain a professional approach and demeanour in keeping with Hermès standards.
• Work effectively and efficiently within the team, sharing ideas and contributing to a positive morale.
• Respect your team and the customer by being articulate, immaculate, and punctual at all times.
• Ensure absolute confidentiality of the Company’s commercial activities and internal affairs at all times

Performance indicators

• Timely completion of product flows (in and out)
• Stock accuracy:
• Results of annual stock takes and cycle counts (number of discrepancies, Shrinkage rate)
• Level of negative stocks
• Number of reservations expired for more than 1 day
• Quality of replenishment (if applicable): overstock / product shortages
• Quality, clearness and cleanliness of stockroom organization: continuous results of 5S checks
• Quality of relationships with the team
• Quality of relationships with upstream stakeholders

Competencies

• Organised, flexible and reliable
• A solid understanding of inventory related best practice
• Experience in coordinating inventory related projects
• Ability to manage multiple tasks through effective prioritisation
• Strong organisational, analytical, self-management and goal-setting skills
• High levels of efficiency and engagement
• Excellent communication skills
• Effective leadership skills
• A mind to innovation and change
• Good IT Skills: EPOS system, Microsoft Office, etc
• Good team player with capacity to work autonomously
• Professional with ability to work efficiently and accurately under pressure
• Flexibility and willingness to work late nights, early mornings, weekends and holidays, when needed

Since this position requires the handling of stock, supplies and materials, it may be physically demanding. Physical functions will include:

• Ladder climbing
• Lifting up to 50lb without assistance
• Bending, twisting, reaching, pushing, pulling and performing repetitive motions
• Moving large quantities of stock and equipment

Please note:

You must have the right to work allowing you to work full time in the UK for the entire duration of employment.

Job responsibilities are not limited to the above. We as Hermès employees must always ensure that all responsibilities of our position are represented with the highest level of professionalism