Senior Stock Controller Hermès

We are looking for an organised, proactive and detail-orientated Senior Stock Controller to join our Harrods team. This role will be on a permanent basis.

This role will play a key role contributing to the profitability of the business and to the quality of service to customers by ensuring effective and accurate inventory management, whilst maintaining the Hermès standards of excellent customer service, product knowledge, personal presentation and teamwork.

The Senior Stock Controller will set the standards for the stock team, to make sure their team are a strong support and partner to the sales team, in the absence of Stock Manager. They will be accountable for continuous and permanent inventory accuracy between theoretical and physical stocks, for overall organisation and tidiness of all storage areas in strict compliance with Group and local guidelines.

Key responsibilities

Management and Coordination

Team Management (in the absence of Stock Manager)

• Manage the stock team, organise and prioritise day-to-day activities according to the needs of the business
• Train / coach the stock team to develop their autonomy, their knowledge of their job and soft and behavioural skills

Transversal management

• Work in constant collaboration and cooperation with the store management team: Store Manager and Department Managers (eg: stock controls and stock take results, improvement / adjustments of storage organisation and practices, floor storage replenishment etc.), Sales & Service Support (eg: receiving of repaired items and customer orders, rotas).
• Liaise with Head Office: be the entry point at store level for all matters related to the stock (Warehouse, Retail Operations, Internal Control, Retail Merchandising).

Contribute actively to team meetings organised by the Stock Manager and morning briefs:

• report on operational issues and stock related KPIs, assign corrective actions to store team members.
• Support the sales team by providing information on stock availability, deliveries and transfers.
• Liaise and build relationships with key external service providers (eg. DHL, FedEx).

Stock Operations Management and Control

Day-to-day operations and controls for perfect stock accuracy

• Ensure all stock and stock management systems are managed and maintained accurately, within the agreed parameters and in a timely manner. This includes accurately processing deliveries, claims, returns, transfers, special movements, damaged items, stolen items and loan items using correct systems and following the policies and procedures.
• Ensure Store Manager’s approval is obtained where required.
• Follow-up and correct negative stocks daily, with the help of Sales & Service Support and Sales teams.
• Monitor and organise/perform the cancellation and re-integration into available stock of expired customer reservations.
• Ensure that ticketing is accurate and regularly checked (through deliveries and cycle counts).

Manage defective/damaged goods

• Follow and maintain the process for management of defective/damaged goods. Manage a defined area in the stockroom for these goods.
• Communicate all stock and quality issues with the Store Manager.

Stocktakes and cycle counts

• Perform an appropriate preparation of stock takes and cycle counts
• Contribute to scanning and investigation of discrepancies.
• Contribute to producing the final report for Finance department (to be validated by Store Manager)
• Propose corrective actions to improve future stock takes results (methods, tool, training…) and reduce shrinkage.
• Help decrease store shrinkage by researching inventory discrepancies and reporting suspicious activities to the store management.

Continuous process improvement and performance follow-up

• Implement an optimised organisation of storage
• Contribute to the definition and implementation of back and front office storage practices in line with the business needs and internal best practices
• Participate in discussions with representatives of the sales team (+VM for storage on the shop floor) to propose and perform adjustments and improvements of storage practices, equipment and distribution

Stock-related procedures

• Ensure an appropriate implementation of storage rules, stock procedures and best practices by all team members (5S controls, KPIs follow-up etc.)
• Be the store’s key user and trainer on stock-related processes: train newcomers on processes & tools, communicate on any evolution (new features and/or procedures), support the team on any issue.
• Raise alerts if needed and propose action plan / corrective actions to optimise flows, simplify day-to-day operations and facilitate the work of store team (ex: workstations, delivery frequency, overstock reduction, etc.).

Training

• Successfully participate and complete in any training provided.
• articipate in training others, at the request of the Store Manager or Head Office, on best practice of stock control which affects the accuracy of the sales and stock data.

Health and Safety and Security

• Ensure all aisles and fire routes are kept clear and free of stock at all ties. Report any build-up of rubbish or blockages to a member of store management immediately.
• Ensure the stockrooms meet the H&S regulations and any recommendation following an audit.
• Ensure that all equipment (trolleys, ladders etc.) are operating efficiently and that any defect or problem that may affect the day-to-day running of the stockrooms are advised to the store management.
• Ensure all computers and lights are switched off at the end of the working day and that the stockrooms are ready for the following day’s activity.
• Follow all security procedures to ensure a high level of security is maintained at all times; all stockroom doors are kept closed and no unauthorised persons allowed into the stockrooms unaccompanied.

Personal Appearance and Conduct

• Arrive in good time each day, to accommodate for deliveries as well as cycle counts when required.
• Adhere at all times to the dress code, grooming and conduct guidelines as specified in the Hermès Staff Handbook.
• Maintain a professional approach and demeanour in keeping with Hermès standards.
• Work effectively and efficiently within the team, sharing ideas and contributing to a positive morale.
• Respect your team and the customer by being articulate, immaculate, and punctual at all times.

About You

• Organised, flexible and reliable
• A solid understanding of inventory related best practice
• Ability to manage multiple tasks through effective prioritisation
• Strong organisational, analytical, self-management and goal-setting skills
• High levels of efficiency and engagement
• Excellent communication skills
• A mind to innovation and change
• Good IT Skills: EPOS system, Microsoft Office, etc
• Good team player with capacity to work autonomously
• Professional with ability to work efficiently and accurately under pressure
• Flexibility and willingness to work late nights, early mornings, weekends and holidays, when needed
• Since this position requires the handling of stock, supplies and materials, it may be physically demanding. Physical functions will include:
  
  • Ladder climbing
  • Lifting up to 50lb without assistance
• Bending, twisting, reaching, pushing, pulling and performing repetitive motions
• Moving large quantities of stock and equipment

Please note:

You must have the right to work allowing you to work full time in the UK for the entire duration of employment.

Job responsibilities are not limited to the above. We as Hermès employees must always ensure that all responsibilities of our position are represented with the highest level of professionalismA creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.