• We are hiring Healthie’s first IT Support Engineer to join our growing IT team. This is a hands-on, hybrid role based out of our NYC office, where you’ll be the on-site IT presence keeping our team productive and our infrastructure running smoothly
• This role is intentionally split: roughly 60% engineering work and 40% ticket-based support. On the engineering side, you’ll contribute to automation, identity and access management, endpoint fleet management, and security and compliance tooling. On the support side, you’ll be the first point of contact for all IT-related questions and issues across the company
• You’ll work closely with our Director of IT and play a key role in building out repeatable, scalable IT processes as Healthie continues to grow. If you love owning things end-to-end, thrive in a fast-moving environment, and care deeply about keeping people and systems secure, this role is for you
• Monday starts with the IT Support mailbox queue and reviewing our IT Slack channel. A few MacBooks need to be provisioned and shipped out to new hires, a team member has a login issue, and a monitor in the office isn’t displaying when a laptop is connected. You clear what you can remotely, then head in to handle the rest in person
• As the queue settles, you shift to the engineering side. A Mosyle (MDM) config profile needs updating, a new tool needs SSO configured, or you’re chipping away at an automation script that cuts 20 minutes off the new hire setup
• Mid-week you’re in a Zoom Room troubleshooting why the iPad controller stopped communicating to the Mac Mini. A new UniFi update with security settings is ready to be installed. This will require the WiFi to go down for a couple of minutes
• For this, you consult with the Director of IT. Friday someone flags a phishing email. You review the headers, investigate in Google Workspace, and proactively pull it from inboxes
• Audit season comes around, which heavily involves IT to assist Security & Compliance. When HITRUST evidence requests land, that becomes the priority from pulling exports of our assets in Mosyle to confirming device enrollment. Making sure what we’ve documented matches what’s actually deployed
• You’ll have access to systems that touch every team member at Healthie and data entrusted to us by our customers and their clients. That means following access rules exactly and setting a standard that others can look at and replicate

Benefits

• Stock options
• Medical, dental, vision, life and disability coverages
• FSA and HSA
• Flexible vacation
• 401(k) plan with company matching
• Parental leave program
• Learning & development stipends
• Nutritional coaching
• Fitness membership budget
• Co-working subscriptions
• A laptop plus equipment stipend
• Summer Fridays

• This role is right for someone who is curious, driven to keep learning, excited about technology and healthcare, communicates clearly with anyone in the room, and finds creative ways to solve problems
• Engineering Mindset: You’re not just a break/fix person. You look for ways to automate, script, and systematize
• AI-Enabled: You actively leverage AI-powered tools to work smarter and faster, and are excited to help others do the same
• You have 1–3 years of experience in an internal IT or IT support role, ideally at a technology or healthcare company. What matters most is curiosity, a willingness to learn, and a track record of taking ownership
• Values-Driven: You embody Healthie’s values of Respect, Reliability, and Resilience in everything you do, and bring a spirit of collaboration and trust to the team
• Exceptional Communicator: You communicate clearly with both technical and non-technical teammates
• Apple-First: You are comfortable configuring, troubleshooting, and managing a macOS-only fleet. Experience with Mosyle or another MDM is a strong plus
• Support-Oriented: You’ve worked with ticketing systems and know how to prioritize, communicate, and close issues with a user-first mindset
• Identity & Access: You understand Google Workspace administration, SSO/SAML, MFA, and the basics of identity lifecycle management
• Office Tech Savvy: You’re comfortable working in a physical office environment and can troubleshoot AV, network, and facilities tech on-site
• Experience with UniFi networking equipment
• Scripting or automation experience
• Exposure to HIPAA, HITRUST, SOC 2, or other compliance frameworks
• Experience supporting Zoom Rooms or other AV conference room technology

• Quick chat with someone from our Talent team (15 min)
• Interview with Edgar, Director of IT (30 min)
• Interview with (1 hour)
• John, VP of Security & Compliance
• HR: Cindy, Director of Operations and/or Alexandria, Sr HR Manager
• Lee, Executive Assistant
• Meet with Cavan, CTO + Co-founder (20 min)
• Reference Checks