Customer Service Specialist Fleet Operations (m/f/d) Groupe Faubourg
Services intégrés de mobilité et gestion de flottes automobiles.
Permanent
Oberhaching
Occasional remote
38K to 45K € a year
You'll be part of
900 employees
Software
Automotive
E-commerce
Founded in 2005
Revenue: 100 millions d'euros
Aniel Marketplace est une entité du Groupe Faubourg basée à Toulon. Elle est l’un des plus importants distributeurs de pièces de carrosserie et de consommables associés en France.
Depuis plus de 50 ans au service de ses clients professionnels, l’entreprise repose sur une forte culture de l’innovation et une capacité à sans cesse se réinventer.
Portée par un positionnement cohérent, visant le meilleur rapport qualité-prix, elle développe sa propre marque de consommables FBS (For the BodyShops) répondant à l’ensemble des besoins des carrossiers, et instaure une certification pour ses différentes références en pièces de qualité équivalente, homologuée par des organismes indépendants et agréés.
Forte de plus de 10 années d’expérience en e-commerce, Aniel opte pour une transformation de son modèle de distribution traditionnel vers un modèle novateur de Marketplace.
En 2019, la première plateforme BtoB reposant sur un modèle inclusif et spécialisée dans la pièce de choc est lancée : Aniel Marketplace.
Véritable levier de croissance, ce canal de distribution se développe rapidement aux côtés de partenaires toujours plus nombreux et enthousiastes à l’idée de participer à ce projet d’envergure.
Vous souhaitez participer à ce développement tout en vous épanouissant et en développant vos compétences dans le secteur de l’automobile ? Ce poste est fait pour vous !
You'll be working on
Fleet Logistics operates across Europe, providing high‑quality operational and strategic fleet solutions. Joining us in Prague means becoming part of a passionate, collaborative, and international team where you can grow, take responsibility, and continuously develop your skills in fleet management and data-driven operations. Start immediately and help us shape mobility with impact.
Your Responsibilities:
You will be responsible for a wide range of operational and administrative tasks within fleet management. Your work will directly contribute to higher customer satisfaction and the continuous optimisation of internal processes.
Fleet Management
- Independently manage an assigned vehicle fleet
- Monitor deadlines and key dates for customer fleets with a high level of accuracy
- Track vehicle entries and exits throughout the lifecycle
- overall support of account management
Order & Contract Management
- Request quotations in line with customer‑specific framework agreements
- Order vehicles from dealerships and coordinate follow‑up activities
- Request, monitor, and manage leasing contracts
- Organise vehicle registrations in cooperation with external partners
- Order fuel cards and manage related administrative processes
- Physically handing over, collecting and relocating vehicles when required.
- Perform additional administrative tasks related to fleet operations
We're looking for
Excel
This is your profile to be successful in this role:
- Minimum 2 years’ experience in Fleet Management with back-office and support positions
- Excellent communication skills in Czech, written and verbal,
- Valid category B driving licence and confidence in driving passenger vehicles.
- an University Degree would be a plus
- Native Czech language skills & excellent level of English (both written and verbal)
- proficient in Excel
- proven track of being a quick learner that is enthusiastic, "hands-on" and has a "can-do" attitude
- dedicated and committed to a positive customer experience
- reliable and accountable team player.
- highly organised and have excellent planning skills and love detail
Your Benefits
We appreciate what our employees achieve. Our recognition goes beyond salary – with modern benefits that support you individually.
- Permanent full‑time contract (40 hours/week)
- 5 weeks of paid annual leave
- 5 sick days on demand
- International working environment
- Hybrid working possible after the probation period (contingent on business requirements- 2 days/week working from the office is mandatory)
- Meal vouchers / Lunch card
- Train with a Multisport Card.
- Contribution to a pension plan
Salary Package
fixed salary CZK 35,000 - 45,000 gross per month depending on the candidate's experience and qualifications PLUS quarterly performance bonus scheme
