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Senior Manager of Product Design Flock Safety
Public safety operating system for pre-emptive crime fighting.
Permanent
Fully-remote
175K to 250K $ a year
> 5 years
Skills we're looking for
Continuous improvement
Communication skills
User research
UX design
Coaching and mentoring
+6
You'll be part of
United States of America
1300 employees
Software
Artificial Intelligence / Machine Learning
Our take
Public vehicle surveillance provides valuable insights to emergency services for the prevention of crime, but bringing information together to create leads is difficult. There's no standardised system for inter-city vehicle surveillance, and this makes it difficult for communities and law enforcement services to work together. Flock Safety provides surveillance equipment that aims to improve the abilities of law enforcement and homeowner associations to communicate data with each other. The company focuses on vehicle surveillance, innovating on existing technology by using machine learning to categorise vehicles by color, license plate, state, and other data points. Whilst automated surveillance equipment is used daily within federal police forces, Flock Safety builds technology systems that provide a means for smaller law enforcement agencies to quantify and share surveillance data easily. It's caught on too, with a funding round of $275 million awarded in 2025 that will be used to expand its manufacturing capabilities. lock Safety, a U.S. startup developing surveillance technology, has raised $275 million in new funding led by Andreessen Horowitz, as it invests in a manufacturing facility and expands into drone products, the company told Reuters. funding behind it, This data can then be automatically processed to help develop leads, a time-consuming process that would usually have to be completed manually.
You'll be working on
- We’re hiring a Senior Manager of Product Design to elevate usability, consistency, and design quality across our product suite while strengthening the partnership between Product, Engineering, and Design
- This leader will bring clarity where complexity exists, champion user-centered thinking, and establish the practices that allow a high-performing design team to move quickly and thoughtfully
- Level up the quality of design in our product and the craft of our design team
- Shape a design vision grounded in customer insights and data, focusing on the product experiences where design can drive the greatest impact
- Mentor and empower a team of 9 designers as a hands-on player-coach who deeply understands users, workflows, and product details
- Strengthen alignment across Product and Engineering to solve meaningful problems for our customers
- Right-size design systems, processes, and rituals for hyper-growth, ensuring we balance speed with quality
- Ensure an understanding of the underlying models and primitives that enable great UX to be built on top
- Improve usability and consistency across web and mobile experiences
- If you’re excited by the opportunity to shape the user experience of mission-driven, multi-modal software used in real-world operational environments, this role is for you
- Champion user-centered design across prototyping, journey mapping, system design, and interface design
- Build and evolve the design team’s culture, principles, vision, and shared language
- Establish and maintain design processes and rituals that enable high-quality work at high velocity
- Strengthen relationships with Product, Engineering, and customer-facing teams to ensure we’re solving the right problems and delivering intuitive, impactful experiences
- Lead a data-informed design practice – partnering with Product Analytics and cross-functional teams to define, track, and interpret UX health indicators — using insights to guide design decisions and measure impact
- Serve as a hands-on player-coach, engaging in discovery, testing, validation, and iterative loops with the Design team, as well as Product and Engineering
- Lead cross-functional initiatives that strengthen our experience quality, such as accessibility (WCAG), usability and interaction standards, and shared patterns across products
- The First 30 Days
- Build strong relationships with designers, product managers, engineering partners, and customer-facing teams
- Develop a deep understanding of Flock’s product ecosystem, users, workflows, and the contexts in which our products are used
- Spend time listening to customers and users — through shadowing support calls, ride-alongs with customer-facing teams, and observing real workflows — to build firsthand empathy for how our products are used in practice
- Review design operations, rituals, and execution patterns to understand current velocity and quality
- Begin an initial audit of critical product areas to identify the highest-ROI opportunities for design quality or consistency improvement
- Familiarize yourself with accessibility expectations and Flock’s current WCAG posture
- The First 60 Days
- Provide coaching, feedback, and day-to-day support to designers to strengthen their craft and impact
- Collaborate with Product and Engineering to refine or right-size design workflows, rituals, and cross-functional touchpoints
- Work with Product Analytics and customer-facing teams to understand the current state of UX health indicators and begin establishing baseline metrics
- Conduct deeper engagements with users and customers — participating in research sessions, customer conversations, and real-field usage observations to validate assumptions and better understand critical workflows
- Identify opportunities to improve accessibility across the product suite and partner cross-functionally on a practical plan to move WCAG compliance forward
- Deepen the initial product audit into a clear perspective on where design can improve usability, quality, or customer outcomes. Begin working with the team to make measured, incremental improvements in high-impact areas
- Strengthen UX research and discovery practices, integrating user insights more deeply into product planning
- 90 Days & Beyond
- Deliver a prioritized set of recommendations for where design can drive improvements to velocity, quality, or practice maturity
- Establish ongoing tracking of UX health indicators and integrate them into team rituals and decision-making
- Own cross-functional initiatives that impact user experience (e.g., accessibility, UX standards)
- Continue supporting designers as a player-coach — helping them elevate design quality, strengthen craft, and deliver thoughtful, user-centered product improvements
- Ensure customer insights remain central to design decisions by bringing user feedback, field observations, and UX metrics into roadmap conversations and design critiques
Benefits
- 👪Family Leave: We provide 16 weeks of 100% paid leave for primary caregivers and 12 weeks of 100% paid leave for secondary caregivers
- 🌴Use what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off!
- ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match
- 🏠Home Office Stipend: A one-time $750 to help you create your dream office
- 🏢Coworking Space: If you’re not local to our ATL HQ, we’ll provide $250 a month to get you set up with an All Access Membership to WeWork (or a local coworking space in your area)
- 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or infertility
- 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions
- 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support
- 🧠Mental Health: All employees receive an annual subscription to Headspace
- 📚L&D Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more
- 🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies
- 💻WFH Stipend: $150 per month to cover the costs of working from home
We're looking for
- Comfort operating with ambiguity and driving clarity in fast-paced, high-growth settings
- Exceptional cross-functional communication skills, with the ability to influence and align stakeholders at every level
- Strong design craft and product intuition, able to translate complex user needs into simple, effective solutions
- Wired to build with time-to-value for the customer in mind
- Defining core primitives, information architecture, interaction design, and user interface design, with the ability to evaluate and elevate the quality of each
- Proven leadership experience managing and developing product designers in a player-coach capacity, ideally in a high-growth environment
- 8+ years of product design experience, with deep expertise designing across multiple platforms, especially web applications
- Experience designing for B2B SaaS products used across varied user contexts and technical comfort levels
- Strong UX foundation and expertise across the core design disciplines:
- Feeling uneasy that you haven’t ticked every box? That’s okay — research shows candidates from underrepresented backgrounds often hesitate to apply unless they meet every qualification. If this role excites you, we encourage you to apply