DHL Information Services

DHL Information Services

Senior System Support Specialist- Skype for Business

  • Smlouva na dobu neurčitou 
  • Praha


DHL Information Services

DHL Information Services

  • Artificial Intelligence / Machine Learning, Mobile Apps, Robotika, Software
  • Od 250 do 2000 zaměstnanců


Senior System Support Specialist- Skype for Business

  • Smlouva na dobu neurčitou 
  • Praha

O společnosti

Největší logistickou firmu na světě Deutsche Post DHL s typickou žluto-červenou kombinací barev netřeba představovat. A DHL Information Services jsou její součástí. Balíky u nich ale nehledejte. V DHL IT Services poskytují IT služby všem divizím společnosti Deutsche Post DHL, kterými jsou DHL Express, DHL Supply Chain, DHL Global Forwarding &Freight a Post, e-commerce & Parcel. Jsou globální IT společnost se dvěma klíčovými datovými centry. Jedno je tady v Praze a jedno v Kuala Lumpur/Cyberjaya (Malajsie).

Popis pozice


Our Infrastructure Operation team is looking for a new team member!
Infrastructure Operations team runs and maintains the global hosting infrastructure and its components within the ITS data centers as well as providing countries with remote infrastructure management and support.

This role will work within Infra Operations – Collaboration team to provide both proactive & reactive support and will be the principal team member in managing the daily operations of the UCC (Unified Communication and Collaboration) Services globally for Microsoft Skype for Business, Microsoft Teams, O365 components.This includes deploy, support and maintain the UCC Services in ITS both On-premise and Online. Responsible for supporting and ensuring UCC services infrastructure meets the business agreed SLA and on-time to provide quality service support globally.

As a System Support person in Infrastructure Operation team; we support, maintain and monitor the datacenter infrastructure (Prague and Kuala Lumpur) 24 x 7 and ensure that underlying infrastructure (hardware, operating systems, databases, and middleware) availability meets the agreed Service Level targets.

What you will do:

• Ensure implementation of new services and changes to existing services in the Production/Development environments are in line with customer project plans and requests
• Delivery of pre-sales advice and consultation on technical architecture and production standards
• Provide 2nd level of support of systems running in ITS, supporting more than 100 servers globally
• Provides Operations Acceptance activities in order to ensure accurate and timely release to production of new and/or enhanced services.
• Maintain a forward vision of server and/or software architecture and provision to ensure timely replacement of servers with due regard to financial and technology implications
• Build and maintain relationships to ensure the supply of goods and equipment and support of services and products
• Ensure that the applications and their support is undertaken based on the IT Operational standards, executed in line with the ITS Process and delivered within the requested timescales
• We emphasize teamwork hence provide advice and guidance to junior colleagues is a must.
• Application you will use: Skype for Business 2015/19, Microsoft Teams, 0365 components, Powershell Scripting

What you should have:

• Degree in Computer Science, Information Systems or equivalent experience
• 3- 5 years of working experience in administration and support in large global environment preferably Skype for Business 2015/19, Microsoft Teams, O365 components, Supporting >100 servers. Powershell scripting is a must.
• Proficient in Powershell scripting
• Ability to work independently and self-motivation
• Experience in a large, multi-vendor, computing environment preferable
• Results oriented and driven by goal achievement with a strong focus on high quality
• Creative problem-solving skills and ability to work conceptually
• Customer-centric and end-users focused
• Must be able to communicate effectively in English for both written and oral
• Must be able to provide 24x7 on-call support on a rotational basis during the weekend and also prepare to work during the public holidays
• This is a normal working hour role

We Offer:

• Great team of IT professionals and the possibility of technical development
• An extra week of holiday (25 days/year)
• 6 Self-sickness days/year
• Full salary compensation for up to 10 days absence due to illness per the calendar year
• Cafeteria employee benefit program via Edenred
• On-going professional and technical training and certifications
• A multicultural environment in modern offices
• Pension plan contribution
• Multisport card
• Employee Referral Program


  • Bonusy/prémie
  • Mobilní telefon
  • Notebook
  • Příspěvek na penzijní/životní připojištění
  • Dovolená 5 týdnů
  • Vzdělávací kurzy, školení
  • Kafetérie
  • Občerstvení na pracovišti
  • Příspěvek na sport/kulturu/volný čas
  • Firemní akce
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