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Deliverect
Deliverect

General Manager (UK & Ireland)

Job summary
Permanent contract
London
Salary: Not specified
Experience: > 3 years
Skills & expertise
Negotiation skills
Relationship building
Collaboration and teamwork

Deliverect
Deliverect

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The position

Job description

  • Join Deliverect, a market-leading software company transforming how restaurants, QSR, grocery and retail businesses manage digital ordering and commerce
  • We are looking for an experienced General Manager, UK & Ireland to lead Deliverect’s commercial performance and market strategy across the region
  • This is a broad, hands-on leadership role spanning new business, account management, partnerships and customer success
  • You will lead the regional team, drive major enterprise opportunities and ensure we continue to develop strong customers and strategic partnerships
  • Based from our London office, you will also provide leadership across the wider UK & Ireland organisation, bringing teams together around clear priorities, performance and market opportunities
  • This is a full-time, London based role, with regular presence in Deliverect’s London Office
  • Own and execute the UK & Ireland strategy, covering commercial growth, customer satisfaction, partnerships and market development
  • Lead teams across New Business, Account Management and Partnerships, setting clear priorities and driving performance
  • Lead major enterprise opportunities, RFPs and tenders across restaurant, QSR, grocery, convenience and retail
  • Build strong relationships with key customers, driving retention, satisfaction and account growth
  • Develop Deliverect’s partner ecosystem, including POS providers, technology partners, delivery platforms and other strategic partners
  • Remain hands-on in key opportunities, supporting proposition development, commercial negotiations and deal closure
  • Own regional pipeline, forecasting, account planning and customer performance
  • Work closely with Product, Marketing, Solutions Engineering, Implementation, Customer Success, Finance and Legal, ensuring UK & Ireland priorities are represented across the business
  • Use customer, partner and market feedback to help shape Deliverect’s product and go-to-market strategy
  • Provide visible leadership within the London office, including regular UK & Ireland All Hands sessions and broader team alignment
  • Coach and develop the regional commercial team, creating clear ownership and accountability
  • Represent Deliverect at key customer, partner and industry engagements
  • The role has leadership responsibility across New Business, Account Management and Partnerships
  • You will combine regional strategy with hands-on execution, while ensuring the UK & Ireland market is strongly represented within Deliverect’s wider global organisation

Preferred experience

  • Experience leading teams across new business, account management and partnerships
  • Strong analytical skills across pipeline, forecasting, customer performance and market development
  • A hands-on leadership style, able to move between strategy, team leadership and direct commercial involvement
  • Proven track record of developing and closing complex enterprise opportunities, including RFP and tender processes
  • Collaborative and comfortable working across multiple departments and global teams
  • Experience building and developing strategic customer and partner relationships
  • Understanding of technology integrations, APIs, POS ecosystems, digital ordering, commerce and/or last-mile delivery
  • Strong commercial judgement, balancing new business growth with customer retention and expansion
  • Strong commercial leadership experience within B2B SaaS, enterprise technology or a related environment
  • Fluency in English is required, with strong written and verbal communication skills being essential

Recruitment process

  • Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process

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