We are looking for a dynamic, motivated Customer Care Specialist based in our office in Paris to contribute to our development. This role will ensure day-to-day business relationship management between both partners (B2B) as well as clients (B2C) and include the following:
Liaise between the guest (B2B) and hotels (B2C): modification of reservations, handling special requests and inquiries by phone and e-mail in French, Italian, and English.
Process incoming requests such as contacts, requests for information, and internal communication
Coordination of reservations, exceptional requests and resolution of operational issues
Handling of complaints, claims and management of displacements
Support for our partners in managing their availability, and updating their establishment profile (new images, modification of offers, etc.)
Deliver a high level of guest satisfaction management (we offer a 100% response service)
Building productive relationships with partners across multiple markets and cities
Native/perfectly bilingual English & French speaker required
Fluent in French, English and Italian
Hospitality experience desired: front desk, guest relations, or reception is ideal
Previous experience in the digital travel industry, especially OTAs, is a strong plus
Excellent communication and sense of diplomacy
Dynamic, reactive, and able to prioritize busy workloads
Telephone fluency and solid knowledge of internet tools
Motivated to join a young, dynamic and multicultural start-up!
Additional information:
**Monday to Wednesday from 10:00 AM à 07:00 PM & Saturday and Sunday from 9:00 AM to 5:00 PM - Days Off: Thursday & Friday**
Location: 9th arr. in Paris, France
Start: ASAP
Perks: 50% of Pass Navigo + 50% of meal tickets + comprehensive healthcare package
1 Short video Interview
1 Interview with the Head of Customer Care
1 Language Test
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