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Wezen
Wezen

Customer Success Manager

Join Wezen as a Customer Success Manager, where you will be responsible for the success of your projects and the improvement of the Wezen platform. You will work closely with clients to understand their environment and processes, build integration plans, define user onboarding strategies, and supervise operations. Additionally, you will drive development projects, collect user feedback, check new feature quality, and suggest improvements. This is an exciting opportunity for a tech lover with great analytical skills and fluency in French and English.

Suggested summary by Welcome to the Jungle

Job summary
Permanent contract
Levallois-Perret
A few days at home
Salary: Not specified
Education: Master's Degree
Skills & expertise
Technical aptitude
Analytical thinking
Shopify
Akeneo
Salesforce Commerce Cloud
Key missions

Comprendre l'environnement et les processus des clients, et élaborer des plans pour intégrer la plateforme Wezen au sein de leur organisation.

Superviser les opérations et définir la stratégie d'intégration des utilisateurs.

Conduire des projets de développement avec des prestataires externes et collecter les retours des utilisateurs.

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Wezen
Wezen

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Questions and answers about the job

The position

Job description

The solutions engineer team faces the following challenges: Implement Wezen for our clients and drive innovation.

Client oriented projects

Each solutions engineer is responsible for its own clients. It means that you will be responsible for the success of your projects.
To achieve so you will handle the following tasks:

  • Understand clients environment and processes
  • Build plans to integrate Wezen platform within this organization
  • Define users onboarding strategy
  • Supervise operations

Product oriented projects

Solutions engineers are also responsible for the improvement of the Wezen platform.
To achieve so you will handle the following tasks:

  • Drive development projects with outsourced providers
  • Collect users feedback then provide analysis
  • Check new features quality before the kick-off in production
  • Suggest improvements

Preferred experience

Must have:

  • Graduated from an Engineering School

  • Experience: Junior (0-2 years experience)

  • Great analytical skills

  • Tech Lover

  • Fluency in French/English

  • Ability to discuss with a wide range of profiles (Developers, Translators, Copywriters, Clients)

Nice to have

  • Previous experience in a start-up

  • Experience using Salesforce Commerce Cloud, Akeneo, Shopify, Adobe Experience Manager, etc…

  • Experience in a foreign country

Recruitment process

  • No more cover letters!

  • One interview with a senior member of the Wezen Team

  • One interview with a Wezen co-founder

  • One final interview at the office

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