• Darktrace is looking for a Revenue IT Platforms Owner to take technical ownership of a portfolio of SaaS platforms supporting our global revenue organisation
• Initially focused on Gong, you’ll be responsible for ensuring the platform is reliable, secure, well-governed and able to scale with the business. Over time, you’ll extend this ownership model across additional Revenue IT platforms, helping us build a consistent and scalable approach to managing our wider go-to-market technology ecosystem
• Working closely with Business Owners, Revenue Operations, Enablement and teams across Enterprise Technology, Data, Architecture and Security, you’ll translate business priorities into well-governed platform changes and technical roadmaps
• This is an opportunity to take genuine ownership of business-critical SaaS technology, combining platform administration, product ownership and stakeholder management to make sure our revenue platforms are delivering effectively today while being ready for what the business needs next
• Own the technical operation and roadmap for Gong initially, expanding over time into additional Revenue IT SaaS platforms
• Maintain and prioritise a technical backlog covering platform health, configuration, integrations, security, compliance and lifecycle requirements
• Partner with Business Owners and Revenue Operations to understand priorities and translate agreed requirements into scalable platform solutions
• Provide technical input into new demand, assessing feasibility, effort, risk, dependencies and ongoing support requirements
• Own platform administration, including configuration, provisioning, licences, permissions, privileged access and security controls
• Monitor platform and integration health, ensuring issues have clear ownership and are identified and resolved effectively
• Manage technical incidents and defects through to resolution, including escalation and coordination with SaaS vendors where required
• Translate business requirements into technical options, platform specifications, user stories and implementation plans
• Coordinate platform configuration, integrations, testing and releases, working with the relevant teams to deliver changes safely and effectively
• Partner with Architecture, Data and Security teams on complex or higher-impact platform changes
• Provide platform expertise and release information to support Enablement-led training, onboarding, communications and adoption
• Track and communicate platform health, technical risks, dependencies, costs and service performance in clear business language
• Develop repeatable processes and governance that can be applied as additional Revenue IT platforms move into the portfolio

Benefits

• Active social and charity initiatives including our matched charitable giving scheme and employee recognition scheme
• 23 days paid holiday plus UK bank holidays, increasing to 25 days after two years’ service
• Additional birthday day off
• Salary Sacrifice pension scheme with 4% employer contribution and minimum 5% employee contribution
• Optional BUPA private medical insurance for you and your immediate family
• Life assurance with a benefit of 4x your annual basic salary
• Employee Assistance Programme offering both on-line and telephone support and resources to you and your family
• Cycle to work scheme

• Strong stakeholder management and communication skills, with the ability to work effectively across both business and technical teams
• Experience managing platform administration, configuration, governance, vendor relationships and operational support
• Experience working within Agile delivery and change environments
• Strong analytical and problem-solving skills, with the ability to identify issues and drive them through to resolution
• Comfortable taking ownership in a fast-moving environment where platforms, priorities and business requirements continue to evolve
• Ability to translate business requirements into scalable technical solutions and repeatable platform practices
• Knowledge of revenue operations, sales effectiveness, customer lifecycle processes or commercial technology environments
• Experience owning, administering or supporting SaaS business platforms, ideally within a revenue technology environment using platforms such as Gong, Gainsight, Salesforce, Xactly, Outreach, ZoomInfo, Nooks and similar
• Strong product ownership skills, including roadmap development, backlog management and prioritisation across one or more technology platforms
• Good understanding of SaaS integrations and how business platforms interact across a wider technology ecosystem