• As our Junior IT Support, you’ll learn by solving real problems, take full ownership of our day-to-day IT and use automation and AI agents to make every fix faster than the last
• This is not a traditional helpdesk role where you close tickets and wait for the next one
• You don’t need to know everything yet, but you need to want to learn it, and to bring the energy to fix things for good
• Be the go-to person for IT: Pick up requests in Jira, solve them quickly and explain clearly, so people can get back to work
• Get people set up: Prepare and manage Mac and Windows laptops, and run smooth onboarding and offboarding
• Automate the repetitive work: Turn recurring requests into automations, scripts and AI agents, so the same problem never costs time twice
• Look after our tools: Manage Google Workspace accounts and access, and be the first point of contact for the tools our team relies on
• Keep the office tech running: Look after screens, meeting rooms, printers, basic networking, and door access tags and locks
• Know where everything is: Track hardware and accessories, from ordering to inventory and returns
• Help us move: Play a hands-on part in setting up our new Herengracht office

Benefits

• Top-Notch Tools and Gear: You’ll be equipped with everything you need: a top-of-the-line laptop, the latest collaboration tools, and stylish accessories to match.
• And a great team: We work hard and have fun together. On Fridays, we kick off the weekend together at the local bar, but there’s more; we regularly organize events and company trips, creating opportunities to bond and build meaningful connections.
• Awesome Office: Based in a beautiful office in the center, working here means delicious lunches cooked by our very own chefs, plus access to our own CF library to keep the learning going.

• Comfortable with Mac and Windows, with solid basics in account management for IT systems
• Hands-on experience with automation and AI agents: You’ve already built something that makes work faster, whether a workflow, a script or an agent, and you can show it to us
• Ownership: You don’t wait to be told, you follow through, and you notice what could be better
• Early in your career: You have up to about two years in IT support, a helpdesk, an internship or a study programme, or years of being the person everyone asks for tech help
• Eager to learn, real energy and a sense of urgency: You love figuring things out, aren’t afraid to say “I don’t know yet”, and come back with the answer, moving fast between people and problems
• Fluent English. Dutch is not required
• Experience with Jira, Google Workspace admin or an endpoint management tool like ManageEngine