Account Manager - Brussels Contexte

About the role

At contexte, an Account Manager (AM) owns a portfolio of several customer accounts. They handle onboarding, training, renewals, customer retention, daily support, and account growth. As the main customer point of contact, the AM deeply understands customer needs, builds relevant solutions, and ensures customer satisfaction. They also deal with all related administrative tasks.

The EU AM is part of the EU squad, reporting to the Chief Sales Officer.

Job Role

Account Management:

• Onboard and train new customers transferred from Account Executives.

• Maintain and build strong relationships with existing customers.

• Understand customer needs and objectives to recommend/ build suitable solutions.

• Provide regular and personalized account monitoring.

• Ensure customer satisfaction and manage expectations throughout projects.

• Address and resolve customer enquiries.

Contract Renewal:

• Identify contract renewal and offer update opportunities.

• Negotiate and finalize contract renewal terms.

• Work closely with internal teams (AE, Rev Ops, KA) to prepare and propose attractive and competitive offers.

• Retrieve purchase orders

Business development:

• Create account maps and customer personas.

• Spot opportunities for cross-selling and up-selling.

• Create and deliver customized sales proposals.

• Participate in (and help organize) in-person events for Brussels-based audience.

Project management:

• Coordinate projects effectively across editorial, product, marketing, and communications teams.

• Ensure projects are delivered on time and within budget.

Analysis and Reporting:

• Assess campaign and project performance.

• Recommend continuous improvements based on customer feedback and observed results.

• Proactively adapt the AM business in France to the specific dynamics of the European market, with a particular focus on Brussels.

Internal Collaboration:

• Coordinate with internal teams, including Sales, Communication, Marketing, and Product, to ensure a cohesive and effective response to customer needs.

• Co-develop the squad’s operational organization in collaboration with the Sales Director and team members.

• Gather and communicate customer feedback to product development teams to improve the company’s offerings.

• Participate actively in internal working groups and company-wide initiatives.

What You Get:

Salary and bonus

• Gross annual salary between 50000 € and 53000 €, depending on experience

• Performance bonus tied directly to your results

• A company credit card for work expenses & representation allowance

Insurance

• One of the best hospitalization insurance on the market,

• Outpatient medical cover (ambulatory care), which reimburses everyday medical costs outside hospital stays

• Group insurance combining a supplementary pension scheme and death cover

Time off

• 35 days of leave per year: 20 statutory plus 15 additional company days

• 10 public holidays. Where one falls on a weekend, you take the day back within the year

• 2 remote days per week

• 2 paid volunteering days per year

• 12 additional gynecological health days to take care of yourself or your partner

Everyday benefits

• Meal vouchers of 10 € per day worked, the legal maximum in Belgium

• Eco vouchers of 250 € per year, for sustainable goods and services

• End-of-year gift voucher

• Snacks and drinks in the office

Growth and environment

• Learning opportunities and career development support

• Offices in the heart of the European quarter in Brussels

• A growing multilingual team

• Team building, afterworks and team lunches