Operations Manager Connectd

A Builder-Operator. A RevOps or Operations Lead who knows how to ship agents, or a product-minded engineer who prefers business workflows to product code.

You will decide what the Operations Team works on, and makes sure every project delivers real impact. You will own the operations roadmap end to end: choosing which projects get done, in what order, and how.

This is not a ticket-taking role. You will weigh big strategic projects against the steady flow of reactive BAU requests, and make the call. You will work with every team in the business to understand what they need, then pick the most effective, timely and affordable way to deliver it.

We want someone with an AI-first attitude, who reaches for AI where it builds better solutions and knows when it doesn't. You will also lead and grow an ambitious team.

This is a senior role inside one of Europe's fastest-growing B2B platforms, with real ownership of what the operations team builds.

You will have a direct line to the COO and be a part of the 'Heads' leadership tier, responsible for the ownership of a BU and its output.

Mission: make every revenue team at Connectd measurably faster by designing, building and owning AI-driven workflows end to end.

Own the Roadmap

• Have the final say on which operations projects get worked on, and in what order.

• Build and maintain a clear, visible operations roadmap that links each project to business priorities.

• Say no, or not yet, to work that won't move the needle, and explain why.

Own the Impact

• Get the most impact out of every project, from scoping through to adoption.

• Understand what each key stakeholder group needs: Sales, Account Management, Product, Tech, People and SMT.

• Communicate plans, progress and trade-offs clearly so the business knows what's coming and why.

• Measure what each project actually delivers, and use that to shape what comes next.

Choose the Right Solution

• Draw on your operational experience to pick the most effective, timely and affordable fix for each problem.

• Balance quick wins against longer-term builds, and buy versus build.

Build by example

• Experience that allows for you to demonstrate complex builds and inspire the team to more deftly use emerging technologies and more thoughtful fixes.

Lead with an AI-First Mindset

• Look for places where AI can build better, more meaningful solutions, not just faster ones.

• Know when AI is the right answer and when a simpler fix will do.

• Help the wider business adopt AI tools and ways of working.

Lead and Grow the Team

• Balance larger projects against reactive BAU requests so neither crowds out the other.

• Line-manage the operations team: support them, build their skills and grow their careers.

• Set clear priorities, standards and ways of working for the team.

• Equity

• Hybrid working pattern

• Connect days - our version of mental health days

• Company trips & incentives

• Work from Anywhere Policy

• Health insurance