Taking care of the relations with all collection entities  

• Follow up of the collection’s performance

   

• Daily management of the collection network

As part of the Group collection team, the Debt collection expert assumes various responsabilities

Network Management :

• Implement a close collaboration with each regional Claims and collection managers/ local collection managers
• Organization of workshop in order to improve processes/ working methods
• Share best practices within the collection network
• Organization and preparation of the monthly calls with the regions
• Support entities in making sensitive decisions
• Make decisions within the Group delegation levels
• Ensure the effective internal coordination between collection entities
• Attend internal and external meetings with suppliers, customers, other group departments when required
• Promote the business line, resolve issues and discuss services and concerns

Reporting and Analysis: follow-up of the performance

• Monthly analysis of the collection results
• Organization of regular portfolio review with different countries
• Launch of specific action plans and follow-up to improve the performance
• Monitor the performance of legal services and maintain relationships with key suppliers.
• Follow up of sensitive files (crucial)

Coordination within the collection tool

• Close relation with product owner of COP and Implement a close cooperation with Business technology Team
• Development and enhancement of the reporting’s capability: specify new Debt Collection needs.
• Participation of meetings with BT to implement

Customer service:

• Take part in specific debt collection tender in order to support the collection entities and the Group specialties dept
• Promote Coface’s Debt Collection Services towards Clients / Prospects / Partners / Brokers
• Monitor the quality of service delivered by the collection entities for the most important clients in debt collection
• Handle complaints both internally and externally which are relevant to the department

Experience 

• 5 year’s experience in Debt Collection industry or equivalent
• Master / Bachelor in Business Administration or equivalent University degree

IT systems

• COP
• Atlas / Cofanet
• INCA
• Microsoft office
• Sharepoint

Practices

• Debt Collection practices
• Knowledge of Coface’s products / conditions / provisions (especially Debt Collection)
• Excellent negotiation and mediation skills