• As an IT Support Specialist at our vibrant London headquarters, you will serve as the primary point of contact for all local IT needs
• In this hands-on role, you’ll ensure a seamless and high-quality IT support experience for our executive team and staff by resolving technical issues, managing hardware and software provisioning, and maintaining the overall IT environment
• You’ll work closely with the IT team and contribute to company-wide IT initiatives, infrastructure upgrades, and process improvements in a dynamic, fast-paced workplace
• Deliver responsive, white-glove technical support to executive leadership, senior stakeholders, and the broader company via ticketing system, email, phone, and in-person support
• Diagnose and resolve hardware, software, and network issues across Windows, macOS, and Linux environments, minimizing business disruption
• Provide hands-on support for critical meetings, including video conferencing systems, presentation technology, and collaboration platforms
• Support onboarding and offboarding, including account provisioning, device setup, and technology orientation/training for new employees
• Administer and manage enterprise MDM platforms including Microsoft Intune and Jamf, overseeing device enrollment, configuration profiles, compliance policies, patch management, and endpoint security controls
• Provision and manage user accounts, email, and access permissions within Active Directory and Microsoft 365 GCCH
• Contribute to broader IT initiatives including system upgrades, infrastructure improvements, and software deployments
• Document solutions and maintain knowledge base articles to improve operational efficiency and reduce recurring issues
• Work full-time onsite Monday-Friday

Benefits

• Generous pre-IPO stock option grants, relocation assistance + (coming soon!) annual bonuses
• Free daily lunch, ‘No meeting Fridays’, unlimited PTO (for exempt employees), casual dress code
• Life, FSA, HSA, 401k (+ Company match), and more
• Medical, dental and vision benefits will be 100% paid for by the company

• 2+ years of experience architecting, administering, and maintaining enterprise MDM environments using Microsoft Intune and Jamf, including device enrollment, compliance enforcement, and security policsy configuration
• Demonstrated systematic troubleshooting methodology with the ability to prioritize effectively in fast-paced, high-visibility environments
• Strong interpersonal and communication skills, with experience supporting stakeholders across varying levels of the organization
• Experience supporting video conferencing systems (Zoom, Teams Rooms, conference room AV)
• 4+ years of hands-on experience in IT support, endpoint administration, or corporate IT operations
• Bachelor’s degree in information technology, Computer Science, or related technical discipline (or equivalent practical experience)
• Experience supporting FedRAMP-authorized cloud environments such as Microsoft GCC High, Azure Government, or AWS GovCloud
• Familiarity with FedRAMP-compliant collaboration and security platforms (e.g., ZoomGov, Slack Gov, Zscaler, Threat Locker, Microsoft Defender for Government)
• Working knowledge of compliance-driven frameworks such as NIST 800-171, CMMC, or similar regulatory standards
• Jamf 200/300/400 certification
• Experience operating in environments handling Controlled Unclassified Information (CUI) or ITAR-restricted system