• We are looking for an IT Support / Operations Engineer to join Baseten as we continue to scale our IT team. In this role, you will play a critical part in bringing our technical support entirely in-house to provide a seamless, high-touch experience for all Baseten employees
• As we continue to scale, you will be the primary point of contact for day-to-day technical issues, allowing you to have a direct impact on our team’s productivity and overall office environment. This position is ideal for a hands-on problem solver who enjoys a mix of hardware and software troubleshooting, user lifecycle management, and maintaining the physical IT infrastructure of a modern office
• Serve as the escalation point for day-to-day technical support, diagnosing and resolving hardware and software issues across our Mac and Windows fleet
• Manage user lifecycle administration including provisioning, deprovisioning, and access management across all systems and services
• Own the IT onboarding experience for new employees — from laptop setup and account configuration to a smooth first-day experience
• Maintain and continuously improve office IT infrastructure to ensure a reliable, high-performing environment for all employees
• Build and maintain a knowledge base of self-serve resources to reduce ticket volume and empower users
• Manage IT asset procurement, inventory tracking, and vendor relationships
• Support new office buildouts and contribute to broader workplace IT planning as we scale
• Identify opportunities to automate workflows and eliminate inefficiencies across IT operations
• Adapt to the evolving needs of a fast-growing company, taking on new challenges as they arise
• Systems administration, including managing admin-level access, configuring user permissions, and performing routine maintenance across cloud-based services

Benefits

• Remote-first work environment. The Baseten team is welcome to work from wherever they want; fully remote, in our San Francisco office, or a mix of both. Today, our team (including our founding team) is spread across the United States, Canada, and Armenia. We provide a $1,000 stipend for you to make your home-office comfortable and productive
• Regular in-person team summits. We get together as a team three times a year to plan, workshop, and most importantly, get to know each other better
• Unlimited PTO. We ask that everyone take at least 4 weeks of vacation. And we have a company-wide break between Christmas and New Year’s Day
• Full healthcare coverage. Medical, dental and vision insurance for you and your family
• Paid parental leave. 16-weeks fully paid parental leave (adoptive and non-birth parents included) and flexibility with schedules while returning to work
• Company-sponsored 401(k) for you to contribute to
• Learning and development budget. We encourage you to take classes, attend conferences, and invest in your craft and we’ll cover expenses to make it happen

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced, ambiguous environment
• Hands-on experience with automation tools and a track record of streamlining IT processes and workflows
• Proven experience administering macOS at scale, with solid working knowledge of Windows environments
• Excellent communication skills with a genuine passion for delivering great support experiences
• Strong working knowledge of Google Workspace, MDM platforms (e.g. Kandji), IdM/SSO solutions (e.g. Okta), and video conferencing tools