IT Systems Engineer (Client Platform Engineer, ChromeOS)

Job summary
Permanent contract
Boston, New York, Ashington
Fully-remote
Salary: $325K to 360K
Experience: > 1 year
Skills & expertise
Cybersecurity knowledge
Autonomy
Communication skills
Shell
Terraform
+5
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Anthropic
Anthropic

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Questions and answers about the job

The position

Job description

  • The Endpoint team (Client Platform Engineering) manages the devices Anthropic’s people work on, plus the infrastructure underneath them
  • We treat the fleet as a distributed platform, not a collection of devices, and configuration ships as code through pull requests, CI, staging, and a canary group
  • Today the fleet is mostly macOS, with a growing mobile footprint
  • Anthropic also works with vendor and business process outsourcing (BPO) partners whose teams need access to Anthropic systems
  • Those programs are growing, in more countries and with more vendors
  • Anthropic-owned Chromebooks issued to vendor staff are becoming the default device for vendor teams
  • This role exists to make ChromeOS a supported platform with a dedicated owner
  • You will own ChromeOS end to end, from how devices are bought and enrolled to how they are locked down, monitored, and retired, and help bring Android in as a second platform
  • The team is deliberately lean and runs with high autonomy
  • You’ll define what ChromeOS looks like at Anthropic and own the platform decisions that get it there
  • Own ChromeOS as a platform at Anthropic: device standards, Google Admin console and Chrome Enterprise setup, organizational unit design, and policy
  • Manage ChromeOS policy as code through the Chrome Policy API, GAM, and Terraform, in the team’s config-as-code pipeline, so changes are reviewed, tested, and progressively rolled out like the rest of the fleet
  • Build zero touch enrollment through resellers, so a Chromebook arrives enrolled and works the first time in every country our vendor partners work from
  • Work with IT Operations and procurement partners on buying and shipping devices internationally, including regions our current partners don’t reach
  • Design device models for vendor teams (kiosk, managed guest sessions, shared devices, and assigned devices) and pick the right one for each program
  • Lock devices down to what the work needs: copy and paste, downloads, printing, USB, and app and extension controls
  • Own the device lifecycle for vendor fleets, from enrollment to wipe, lock, and retrieval when an engagement ends
  • Feed ChromeOS device data into our fleet telemetry, tracking which devices are checking in, OS version, and drift between expected and actual state
  • Partner with Corporate Security on hardware standards (such as Verified Access attestation and minimum AUE date), device trust signals, and access decisions
  • Work with Security on the contractor access model and on keeping Anthropic data off vendor devices
  • Run data loss controls through Chrome Enterprise Premium
  • Work with Security on the vendor identity model: which accounts vendor staff use and in which tenant
  • Support Android as a second platform, working with the corporate mobile program on Android Enterprise and zero-touch enrollment
  • Write the runbooks IT Operations and vendor partners use to stand up a new program

Benefits

  • Comprehensive health, dental, and vision insurance for you and your dependents
  • Inclusive fertility benefits via Carrot Fertility
  • 22 weeks of paid parental leave
  • Flexible paid time off and absence policies
  • Mental health support for you and your dependents
  • Competitive salary and equity packages
  • Optional equity donation matching at a 1:1 ratio, up to 25% of your equity grant
  • Retirement plans with competitive matching
  • Life and income protection plans
  • $500/month flexible wellness and time saver stipend
  • Commuter benefits
  • Annual education stipend
  • Home office stipends
  • Relocation support for those moving for Anthropic
  • Daily meals and snacks in the office

Preferred experience

  • Have owned ChromeOS as a platform for a fleet of thousands of devices
  • Have set up zero touch enrollment with resellers and shipped devices across several countries
  • View IT Engineering as requiring product engineering rigor
  • Write clear documentation as a natural part of your workflow
  • Have worked with Android device management and can hold your own in a mixed fleet
  • Have automated ChromeOS policy through the Chrome Policy API or GAM
  • Communicate technical concepts clearly to any audience, including vendor partners
  • Excel at ambiguous problems that touch several teams at once
  • Know the Google Admin console and Chrome Enterprise well: OU design, device and user policy, enrollment, and reporting
  • Have run kiosk, managed guest, or shared device programs for frontline, contact center, or outsourced teams
  • Manage device configuration as code (pull requests, CI, staged rollout) instead of clicking in consoles
  • Have supported BPO or vendor programs through fast growth into new regions
  • Have built automated, progressive rollout systems with promotion gated on telemetry
  • Have used LLMs to automate operational work, or are excited to make Claude a teammate
  • Have used VDI or browser-based access to keep data off the device for outsourced teams
  • Have managed ChromeOS alongside macOS or mobile fleets
  • GitOps and CI for configuration management
  • Endpoint security fundamentals
  • Python and shell scripting
  • Querying live device state at fleet scale
  • Google Admin SDK, Chrome Policy API, and GAM for automating policy and reporting
  • Android Enterprise management (working knowledge)
  • ChromeOS management through the Google Admin console and Chrome Enterprise
  • We encourage you to apply even if you do not believe you meet every single qualification
  • Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
  • Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
  • Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Recruitment process

  • Deadline to apply: None. Applications will be received on a rolling basis

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