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Senior Manager of Technical Program Management (Guest & Host Technology) Airbnb
Community marketplace for holiday accommodation.
Permanent
Fully-remote
232K to 282K $ a year
> 10 years
You'll be part of
United States of America
32609 employees
Software
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector. Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers. Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
You'll be working on
- A person in this role will partner with our Guest & Host Engineering and Data Science organization
- Airbnb is powered by our Guest and Host communities
- Our teams work on everything from driving improvements for the end-to-end Guest and Host experience to launching new product verticals from the ground up
- Our job is to build world-class, comprehensive platforms and features to create high quality experiences for our outstanding community of Guests and Hosts
- You will have an opportunity to impact every person who travels or hosts on Airbnb
- This role is deeply cross-organization, as successful project delivery is done with close collaboration with product, design, operations and finance partners
- Building positive relationships across a multitude of cross functional teams will be essential to the success of this leader
- Our team of TPMs demonstrate ownership, apply skills in whatever combination necessary, make order out of chaos to achieve the desired outcome
- We work hard to ensure teams understand what they have to deliver and by when
- We are responsible for aligning teams, identifying or highlighting dependencies, recognizing and resolving ambiguity, setting expectations, anticipating risk, identifying and removing roadblocks, and ensuring the desired business goals are achieved
- Build and maintain a high-performance culture - you will be responsible for developing a team of TPMs, providing continual feedback, coaching and career growth for direct reports
- Help scale your team’s impact by favoring automation and leveraging AI to minimize manual work, setting realistic goals and expectations with stakeholders, and up-leveling TPM skills
- Through yourself, your TPM manager peers or through the TPMs identify and drive process improvements which are needed to either improve the quality of engineering deliverables, or allow for more efficient tracking of engineering deliverables within the product lifecycle
- Work with Design, Finance, Operations and PMO Manager peers to identify opportunities to improve collaboration between Engineering/TPM and those functions. Spearhead and oversee process improvements until fully adopted
- Act as the communication lead for the G&H Tech engineering community for the delivery of features for one of our bi-annual product releases. This involves close collaboration with PMO, Design, QA release leaders on communicating program level updates as well as identifying and running down program level risks and areas of ambiguity
- Collaborate with TPM Manager peers and Design, PMO and Finance peers to create alignment on strategies and roadmaps, and ensure effective prioritization / trade-offs against overall strategy and organizational constraints
- Provide executional guidance and support for your team’s projects by helping simplify the technically complex, unblocking teams, identifying risks and opportunities
- Partner with your peers leading other TPM teams to strengthen the craft
- As needed, hands on management of large, complex, strategic programs
Benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
We're looking for
- We are looking for people who share our passion for tackling complexity head-on while building a world class team of Technical Program Managers
- 13+ years in technical program management function, with at least 5 years experience leading a team of TPMs, creating a culture of inclusiveness and sustainability
- Highly organized and impeccable communication skills
- Extensive experience and proven success will change management and process engineering to improve efficiencies within engineering and partner functions
- 5+ years leading a TPM team who specifically collaborates with Product and Design counterparts on customer facing features (ideally which leverage AI capabilities in the Product)
- Nimble, self-motivated, curious, proactive and effective working in a dynamic environment where priorities can shift from day to day
- Experience using AI to automate manual processes to improve you and your team’s productivity
- Experience growing a TPM function within a startup environment is appreciated but not required
- Experience with iterative development or optimizing product development lifecycles to support a rapid build-test-learn operating model
- Proven ability to effectively navigate organizational or process ambiguity and collaborate and influence teams across boundaries to achieve organizational goals or outcomes
- Proven track record of instilling or maintaining a culture of data driven decision making