• As Junior Customer Success Specialist – Spanish market, you’ll join the Customer Success team and work closely with experienced Customer Success Managers, our onboarding team and support team.
• From day one you’ll help Spanish customers get real value from the Simvia platform. Over your first months you’ll take on more independence, until you confidently own your portfolio end to end
• If you like variety, moving quickly, taking ownership, and seeing the direct impact of your work, you’ll feel at home here
• Own your portfolio. Take full ownership of the Spanish customers, and be their trusted, strategic point of contact from onboarding through renewal. You will also have a few international customers in your portfolio
• Run onboarding. Guide new customers through a structured onboarding, and together with our onboarding specialist help them become confident, active users of the core features
• Manage renewals. Own the renewal process for your portfolio, lead renewal conversations, and take clear responsibility for retention. This is one of the most important parts of the role
• Be the strategic partner, not the help desk. Provide strategic guidance that helps customers reach their goals. Day-to-day, how-to questions are handled by our support team, so you can focus on the bigger picture
• Stay ahead of risk. Monitor customer health, spot churn risks early, and act before they become problems
• Support expansion. Work with Sales to identify and support upsell and cross-sell opportunities where they genuinely help the customer
• Be the voice of the customer. Collect structured feedback and share it with Product, Support, and the wider team to keep improving the customer experience
• Improve how we work. Contribute ideas to sharpen our onboarding materials, internal processes, and customer communication

Benefits

• Flexible working hours
• Pension contribution
• Fun & Inclusive team
• Travel reimbursement
• Remote working
• Rapid career advancement

• Spanish and English language fluency both spoken and written is a must for this role. Fluency in French or Italian is a strong plus
• Confident managing a large number of accounts with different needs and priorities
• Tech-savvy and eager to learn new tools. Experience with B2B SaaS, or with tools like HubSpot and AI assistants (Claude, ChatGPT), is a plus, not a requirement
• 0–2 years in a customer-facing role such as Customer Success, Account Management, Support, or hospitality. Internships count, and candidates from non-SaaS backgrounds are welcome
• A genuine self-starter: curious, organised, and comfortable owning your work in a fast-moving scale-up