Role Objectives

• Define and formalize a framework to manage configured products

• Review solution designs and or client’s custom configuration (WW & JP)

• Ensure architectural consistency with the Agatha platform

• Support the organization’s transition to scale and maturity

• Ensure Customer Success team has the tools to be successful in delivering client projects

Key Responsibilities

Architecture Structuring

• Define, document, and maintain reference and target framework to manage configured products

• Design, validate and govern integration patterns (APIs, connectors, event-driven flows)

• Ensure alignment between product architecture and customer implementations including configuration and deployment models

• Anticipate and address scalability, performance, security, and resilience and regulatory constraints across solutions

• Ensure compliance with regulatory guidelines such as CFR 21 Part 11 and GAMP 5

Standardization

• Establish configuration standards, best practices and framework to manage configured products.

• Provide tools at product levels for CS to be able to effectively manage clients configuration throughout the client lifecycle.

• Drive configuration rationalization, reduce uncontrolled customization and technical debt

Product, Tech & Delivery Interface

• Act as a central architectural interface between Engineering, Product, and Customer Success teams (Worldwide & Japan).

• Collect, analyze, and translate customer and CS requirements into architectural guidelines and solution patterns.

• Secure, challenge, and contribute to the application and configuration roadmap, ensuring business value and technical coherence.

  Support Delivery and Customer Success teams on advanced solution design, configuration planning, and prioritization.

• Lead architecture and configuration reviews to assess progress, risks, and alignment with target configurations.

• Serve as an architectural authority for complex or strategic customer engagements.

Supporting Growth & Maturity

• Contribute to structuring the technical organization and decision-making

• Support team upskilling through architecture reviews and coaching

Core Skills

• Strong background in SaaS architecture and cloud-based systems

• Proven ability to design scalable, standardized, and maintainable solutions

• Solid understanding of integration patterns and distributed systems

• Comfortable operating in evolving, fast-growing environments

• Ideally, experience in a SaaS documentation management product in the lifescience industry

  Soft Skills

• Structured and systems-oriented mindset

• Ability to set frameworks without creating unnecessary rigidity

• Strong cross-functional leadership (without direct line management)

• Excellent communication and stakeholder management skills

  Profile

  Degree in Computer Science, Engineering, or equivalent

  7+ years of experience in architecture-related roles (Solution, Software, or Technical Architect)

  Experience in scale-up, SaaS, or transformation contexts is highly valued

At least 3 remote interviews and at least 1 interview on site