Role Summary:

As Implementation Consultant at Agatha, Inc, you will play a pivotal role in delivering our solutions to clients globally. You will engage with customers to understand their business needs, define requirements, configure our applications to meet these requirements and ensure a seamless implementation.

Key Responsibilities:

• Transition new clients from sales to implementation

• Lead client workshops to define and collect application requirements.

• Build and configure the applications to meet the agreed requirements.

• Validate the configured applications before delivery, in line with Agatha quality processes.

• Document the application configuration (specifications, administrator guides).

• Guide clients on User Acceptance Testing (UAT) documentation.

• Conduct Administrator and End-user training sessions after implementation.

• Assume responsibility for overall project delivery and customer satisfaction on smaller projects.

• Respond to client inquiries received through email and support portal during client business hours.

• Identify and diagnose client issues, which may involve troubleshooting technical problems and escalations to the product team as necessary.

• Deliver product functional demonstrations to prospective clients.

• Support the sales team with functional questions and RFP responses, as needed.

• Master’s degree, preferably in Computer Science, Information Technology, Engineering, Life Sciences or Quality.

• 2+ years of experience in application consulting, system implementation, or IT project delivery.

• Excellent problem-solving and analytical skills.

• Experience with requirement configuration

• Self-starter, ability to learn hands-on with minimal training.

• Ability to manage workflow assigned and meet deadlines.

• Strong communication and interpersonal skills, with an ability to convey complex technical concepts to non-technical stakeholders.

• Oral and verbal proficiency in English and French.

• Ability to travel (infrequently) if needed for client engagements.

At least 3 interviews on a visio basis and 1 on site (in Lyon)